Complaints about the UK’s largest broadband providers have fallen to their lowest level since Ofcom began publishing its quarterly figures in 2011. The regulator received six complaints for every 100,000 broadband subscribers between January and March 2026, down from seven during the final three months of 2025.
The longer-term improvement is considerable. Broadband complaints peaked at 40 per 100,000 subscribers in 2011, meaning the proportion now reaching Ofcom has fallen by 85%. Complaints were also down compared with the same period last year, continuing a decline that has survived the odd quarterly wobble.
These aren’t all the complaints people make about their broadband. The figures only count problems reported directly to Ofcom after something has already gone wrong, rather than those handled by providers or independent dispute-resolution services. They’re still useful, though, because every provider is measured against the size of its subscriber base.
Image credit: Ofcom
Ofcom offices in London, photographed from the bridge
TalkTalk remains the provider people complain about most
TalkTalk generated the most broadband complaints during the quarter, with its rate remaining at roughly the same level as the previous three months. The main problems involved faults and service provision, how complaints were handled and disagreements over bills, prices and charges.
Plusnet and Sky finished at the other end of the table, generating the fewest complaints. Sky has replaced Virgin Media among the two best-performing providers since the previous quarter, while Vodafone has moved away from the joint-worst position it shared with TalkTalk at the end of 2025.
Ofcom’s broadband comparison covers BT, EE, Plusnet, Sky, TalkTalk, Virgin Media and Vodafone. Together, they account for at least 95% of the UK fixed-broadband market. Smaller providers generally aren’t included unless they maintain a market share of at least 1.5%, so the results don’t tell us how every regional and alternative network is performing.
