TalkTalk is selling around 120,000 broadband customers to Rise Fibre, meaning their accounts will move to a provider they didn’t personally choose. The transfer covers households with broadband or broadband and home phone packages, most of which are currently connected through CityFibre’s network.
Rise Fibre is a relatively new broadband brand launched by 4th Utility in June 2025. It currently provides services over Openreach, CityFibre and its own 4th Utility network. Taking over the TalkTalk accounts will almost double its customer base from around 130,000 to 250,000, while TalkTalk will retain approximately 1.5 million customers.
TalkTalk and Rise Fibre began contacting affected households on 3 August, with transfers due to take place automatically over the coming months. You shouldn’t need a new router, your broadband speed should remain the same and neither company expects the change to interrupt your connection.
Image Credit: Glassdoor.co.uk
Rise Fibre’s head office in Greater Manchester
You don’t get a vote, but your contract shouldn’t change
Your existing contract will move across with the account, including its monthly price, remaining minimum term and any early termination charges. Direct Debit details will also transfer automatically, so TalkTalk is warning affected households not to cancel their payments. TalkTalk will continue handling support until Rise Fibre confirms that an account has moved.
Being transferred doesn’t automatically give you the right to leave without charge. If your minimum term has ended, you can switch elsewhere whenever you like. If you’re still in contract, TalkTalk says the normal early termination charge will apply unless you’re within the original 14-day cooling-off period.
Neither company has publicly explained why these particular accounts were selected or how much Rise Fibre is paying for them. The deal does, however, arrive while TalkTalk is exploring a sale of its remaining consumer broadband business after several years of falling customer numbers and financial pressure. The company has already transferred other groups of customers to Utility Warehouse, including people previously served through its Origin brand.
