Ofcom has launched a new Consumer Hub bringing its most useful broadband, mobile and pay-TV advice into one place. It includes help with saving money, changing provider, fixing common problems and making a complaint when something goes wrong.
The money-saving section contains ten suggestions, including checking whether you’re out of contract, cancelling streaming services you no longer watch and making sure you aren’t paying for more speed, mobile data or TV channels than you use. There’s also advice on roaming charges and cheaper SIM-only packages.
Ofcom has given social tariffs a prominent place too. These cheaper broadband and phone packages are available to some people receiving Universal Credit, Pension Credit and other benefits. They don’t have mid-contract price rises, but millions of people who could claim one still haven’t done so.
Image Credit: Ofcom
Ofcom offices in London, photographed from Southwark Bridge
Useful advice, but no new protections
The Consumer Hub doesn’t introduce any new discounts, rights or compensation. Most of its advice was already spread across Ofcom’s website. What has changed is that you can now start with the problem you want to solve, rather than trying to work out which corner of the regulator’s website might contain the answer.
That includes clearer help when your broadband stops working. The hub explains when you could receive automatic compensation, what to do if an engineer misses an appointment and where to take a complaint your provider hasn’t resolved. Ofcom itself doesn’t settle individual disputes, but it points you towards the free service that can.
Ofcom isn’t a broadband comparison service and won’t tell you which particular package to buy. It also doesn’t receive a commission if you switch. That makes the hub a useful, independent starting point before you compare prices elsewhere or speak to your current provider.
