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PLUSNET JOIN, SWITCH, CANCEL REVIEW

Plusnet – join, switch or cancel: How easy is it?

Every provider has its own quirks when it comes to joining, switching or cancelling their services. Plusnet is no different. Similar on the face of it, but nuanced underneath. So how does it do? Let’s find out.

By Data checked  Checked weekly
The fibredog mascot dog standing at at train section looking at a sign deciding whether to join plusnet broadband, cancel, or switch to plusnet broadband
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Scorecard Six key areas, one overall score, all in one place. Ease of joining How easy is it to sign up, including methods and contact routes? Credit checks and eligibility Are there credit checks? What type? Is there a social tariff? Installation problems and compensation What happens when there are problems installing your broadband Switching from another provider How easy is it? Is there switch credit available? Can you port your number? Moving home Can you transfer your services easily? Do fees apply? Cancelling your service Covering everything from fees to equipment return and notice periods.
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Plusnet join, switch, cancel scorecard

Six key areas. One overall score. All calculated using our transparent methodology.

Ease of joining

How simple it is to sign up, including online ordering, phone support, contact routes and whether the process feels straightforward.

7.5/10

Credit checks and eligibility

How eligibility works, including credit checks, social tariffs, affordability barriers and whether customers have clear alternatives.

9.0/10

Installation problems and compensation

What protection exists when installation goes wrong, including delays, missed appointments, compensation and how clearly problems are handled.

9.2/10

Switching from another provider

How easy it is to switch from another provider, including switching support, number porting, bill credits and avoidable disruption.

6.4/10

Moving home

How moving home is handled, including transfer options, availability checks, fees and what happens if service cannot continue.

6.7/10

Cancelling your service

How cleanly customers can leave, including cancellation routes, notice periods, early exit fees and equipment return requirements.

7.0/10

Ease of joining

You can buy Plusnet broadband without speaking to anyone. Check your address, choose from the available packages and complete the order online. Telephone ordering is there if you need it, although Plusnet offers neither sales live chat nor a callback. It covers the essentials well, but gives you little choice beyond them.

Your postcode decides what you can buy

Plusnet sells five Full Fibre packages, with average download speeds ranging from 74Mbps to 900Mbps. All five use the Openreach network, so the first job is to enter your postcode and check whether Plusnet can supply Full Fibre at your home and which packages it offers you.

Do that before spending time comparing speeds. Plusnet’s package range may look tidy on screen, but only the availability checker can tell you what you can actually order at your address.

Plusnet doesn’t hide a phone call at checkout

The entire order can be completed online. You can check availability, select a package, read the important terms and provide your details without being funnelled towards a salesperson. An online order isn’t truly online if the final step suddenly tells you to pick up the phone.

Plusnet normally takes the first month’s payment when you place the order, so you’ll need your payment details ready. Beyond that, the process asks little of you and suits anyone who already knows which package they want.

If you need help, you’ll have to call

Telephone ordering gives you somewhere to take questions about installation, switching or the package itself. You’re not forced to call, and that’s important, but having a real person available is useful when your order involves more than activating an existing Full Fibre connection.

What’s missing is any middle ground. Plusnet doesn’t advertise a sales callback or conventional sales live chat, leaving you to either handle everything yourself online or make a telephone call. Those two routes cover most people, but rival providers offer more choice.

An Openreach survey can change the order

Some homes need an Openreach survey before Plusnet can confirm the installation. If that uncovers extra work, Plusnet will tell you what needs doing, how long it should take and whether it will cost extra. You can refuse the work and walk away without being charged.

If you’re moving from another participating provider, One Touch Switch removes another job from your list. Plusnet contacts your old provider and coordinates the transfer, so you shouldn’t need to cancel the former service yourself or try to line up two separate dates.

INTERACTIVE TOOL

Which Sky Broadband speed is right for me?

Tell us about your household and we will tell you the exact best-fit broadband package from Sky Broadband.

Start here. Adjust the numbers, then calculate your result.

Step 1: Tell us what is in your home

Use the buttons below to tell us how many people and connected devices your household has.

People
0
TVs
0
Consoles / gaming PCs
0
Non-gaming computers
0
Mobiles
0
Smart devices
0

Step 2: Calculate your best-fit package

Once you are happy with the numbers above, press calculate and we will match your household to the closest Sky Broadband package.

Your result

Recommended package — Estimated need: — Includes — headroom
Good fit

This speed is ideal for:

    Where would you like to go next?

    Visit Sky Broadband See all tools

    Picking the fastest package is usually a waste of money. Tell our recommendation tool who and what uses your broadband, and it will point you towards the Plusnet speed your household actually needs.

    joining mascot

    How to join Plusnet without making a meal of it

    1. Check what your address can get

      Check Plusnet at your address to see which Full Fibre packages and speeds you can actually order.

    2. Choose a sensible speed

      Pick the speed your household needs. A faster package will not fix weak Wi-Fi around your home.

    3. Forget the credit-check worry

      Plusnet does not run a broadband credit check, although it takes the first month's payment when you order.

    4. Order online or by phone

      Complete the order online or call Plusnet. There is no advertised sales callback or conventional live chat.

    5. Confirm the switch and installation

      Check the activation date and engineer details. Plusnet normally handles your old provider through One Touch Switch.

    Plusnet lets you order entirely online or speak to someone by telephone, with no compulsory sales call lurking at the end of checkout. One Touch Switch handles an ordinary transfer and survey complications are explained before you commit. The missing live chat and callback routes reduce your options, but the essential joining process is sensibly handled.

    Where would you like to go next?

    Read our main Plusnet review Visit Plusnet
    0.0 /10
    Perfect!

    Ease of joining score

    This score looks at how easy a provider makes it for you to start an order, choose the route that suits you, and get help before you commit.

    Credit checks and eligibility

    Plusnet doesn’t run a credit check when you apply for residential broadband. There’s no hard search, no risk of rejection because of your credit history and no special package reserved for people who pass a different test. Among major providers, that’s exceptionally rare and may be Plusnet’s most valuable reason to choose it.

    How Plusnet checks whether it can connect you

    First, Plusnet checks your address

    Enter your postcode to see which Plusnet Full Fibre packages and speeds are available where you live.

    This establishes what the network can supply. It isn't a credit or affordability assessment.

    You choose a package and enter your details

    Choose the package you want and complete the order online or by phone. You do not have to call.

    Plusnet collects the information it needs to arrange the service and take the initial payment.

    There is no broadband credit check

    Plusnet doesn't run a credit check for residential home broadband. There is no hard search added to your credit file.

    That makes it unusually accessible if your history is thin, damaged or simply something you'd rather not have searched again.

    You make the normal first payment

    Plusnet normally takes the first month's payment while you order. This applies to new customers generally.

    It isn't a poor-credit deposit or a special price you pay to get around a failed check.

    The line and installation still need to work

    Availability remains subject to a line check and, where needed, an Openreach survey before installation can go ahead.

    If extra work is required, Plusnet should explain it first. You can decline without being charged for an installation that does not proceed.

    Remember Plusnet's lack of a broadband credit check is a rare and genuinely useful advantage. Eligibility is mainly about whether it can supply the service at your address, not whether your credit file passes a lender-style assessment.

    Your credit file is left alone

    Most major broadband providers inspect your credit history before deciding whether to accept an order. Plusnet doesn’t. Applying won’t add a hard search to your credit file, and an old missed payment, limited borrowing history or recent credit applications won’t be used to decide whether you can have its broadband.

    Only NOW Broadband shares this approach among the major providers. That makes Plusnet genuinely unusual and removes a barrier that can leave people choosing between smaller specialist providers or risking another rejected application.

    The first payment isn’t a poor-credit deposit

    Plusnet normally takes the first month’s payment when you order. Everyone joining on the same basis can be asked to pay it, so it isn’t a security deposit, a penalty for poor credit or an alternative offered after you fail an assessment. There is no assessment to fail.

    Plusnet isn’t quietly replacing a credit check with a different financial hurdle for selected applicants, though. Nor does it decide case by case whether to demand a larger deposit, impose a credit limit or offer different payment terms. The broadband ordering rule is just basically the same regardless of your credit history.

    There’s still no social tariff

    Plusnet doesn’t currently offer a reduced-price social tariff for people receiving qualifying benefits. BT Home Essentials exists elsewhere within BT Group, but it’s a separate BT product. You can’t join Plusnet on a cheaper social package when household finances are tight.

    That’s a genuine weakness, but it doesn’t undermine Plusnet’s unusually open eligibility policy. You don’t need a social tariff to avoid a credit check because none of its residential broadband applicants receives one

    Plusnet skips the credit check, but not the social tariff gap

    Plusnet doesn't offer a current social tariff. Oddly, it is still one of the more accessible mainstream choices because ordinary residential broadband comes without a credit check.

    What helps

    There is no hard search on your credit file

    Plusnet doesn't run a residential broadband credit check, so applying won't add another hard search to your record.

    Ordinary applicants get the same credit treatment

    You don't need a special tariff to avoid credit assessment. The no-credit-check approach applies to Plusnet's ordinary home broadband.

    What's missing

    There is no benefit-linked cheaper package

    Plusnet doesn't offer a reduced-price social tariff for people receiving qualifying benefits, despite its budget-provider image.

    BT Home Essentials is not a Plusnet tariff

    BT Home Essentials belongs to BT. You cannot treat it as a Plusnet option simply because both brands sit in the same group.

    fibredog illustration showing a broadband credit check

    Plusnet skips the broadband credit check altogether

    Plusnet doesn't run a credit check for residential home broadband. That is a rare and genuinely useful advantage if your credit record is thin, damaged or recovering.

    The very good bit

    Applying does not add a hard search

    You can apply for an ordinary Plusnet package without a lender-style assessment or another hard search appearing on your credit file.

    The first monthly payment is taken during ordering, but that is normal advance billing rather than a poor-credit deposit.

    What's still missing

    Credit-friendly is not the same as a social tariff

    Plusnet still doesn't offer a benefit-linked social tariff, so the no-check policy does not come with a specially reduced package price.

    BT Home Essentials is a separate BT service. It is not an alternative Plusnet package hiding elsewhere in the same group.

    Without a credit check, Plusnet essentially removes one of the biggest hidden barriers to getting a broadband package. The first month’s payment is an ordinary requirement, not a poor-credit deposit, and you aren't separated into different payment arrangements. A social tariff is the obvious omission, but eligibility itself is exceptionally open and forgiving.

    Where would you like to go next?

    Read our main Plusnet review Visit Plusnet
    9.0 /10
    Overall score

    Credit checks and eligibility score

    This score looks at how clear and forgiving a provider is if your credit history might affect whether you can sign up or not, as well as whether they offer a social tariff to those on benefits.

    Installation and compensation

    If Plusnet delays your activation or misses an engineer appointment, automatic compensation applies without you having to prove what the disruption cost you. It also refunds the applicable money when installation cannot proceed. You remain responsible for access and permissions, but the protection against problems outside your control is about as complete as broadband providers offer.

    An existing Full Fibre line can be activated quickly

    If your home already has a working Openreach Full Fibre connection, Plusnet can normally activate it remotely in around three working days. There’s no reason to send an engineer merely to connect another router when the necessary equipment and fibre line are already in place.

    A new installation normally takes around three to ten working days. That can stretch further if Openreach needs to survey the property or carry out additional work, so don’t treat the earliest available date as an absolute promise until those checks are complete.

    Access and permissions are your responsibility

    You must make sure the engineer can reach the areas needed for the installation. If you rent, live in a flat or the work affects shared walls or communal spaces, secure permission from the landlord, freeholder or anyone else whose property is involved before the appointment.

    That isn’t paperwork to leave until the engineer arrives. Plusnet can refuse to complete an installation when the required access or permission is missing, and you may face a charge if an appointment is wasted because the engineer can’t carry out the work.

    You can walk away if the survey changes everything

    An Openreach survey may find that your home needs more work than Plusnet expected. If that happens, Plusnet will explain what must be done, how long it should take and whether an additional charge applies. You can decide the revised installation is no longer worth pursuing.

    Plusnet can also cancel the order if the connection proves technically impossible. You won’t be charged for declining unexpected survey work, and applicable money already paid is refunded when the installation cannot go ahead.

    Delays and missed appointments earn automatic compensation

    Plusnet belongs to Ofcom’s automatic compensation scheme. If activation is delayed beyond the confirmed date or a qualifying engineer appointment is missed, compensation is added automatically. You don’t need to calculate your financial loss, argue that the inconvenience mattered or submit a separate claim.

    The protection continues once your broadband is running. A complete loss of service that remains unresolved after the second working day also qualifies, with compensation increasing while the outage continues. That’s proper protection with clear triggers, rather than a vague promise to consider each problem individually.

    The Plusnet installation process

    Plusnet Full Fibre runs over Openreach. An address with working fibre equipment may be activated remotely, while a new connection needs an engineer and can take longer after a survey. Plusnet should explain any extra work before you agree to proceed.

    1. Check

    Plusnet checks whether your address already has usable Openreach Full Fibre equipment or needs a new installation.

    2. Book

    Choose an appointment if an engineer is required. A working existing connection may instead be activated remotely.

    3. Prepare

    Pick sensible positions for the small fibre box and Hub Two, then clear the route and working space.

    4. Attend

    Make sure somebody is home who can provide access and agree the installation details with the engineer.

    5. Install

    Openreach completes the necessary work, fits the connection equipment and prepares the line for activation.

    6. Rearrange

    Contact Plusnet promptly if you need to change the visit. A covered appointment missed by the provider can qualify for compensation.

    7. Compensate

    Plusnet pays automatic compensation when a qualifying activation delay continues beyond the confirmed start date.

    8. Avoid charges

    Provide access and deal with any required property permission before the visit to avoid preventable delay or charges.

    9. Go live

    Connect the Hub Two and check that the service is working properly on the agreed activation date.

    10. Escalate

    Run Plusnet diagnostics or report the problem if it does not work, then use the complaints process if the delay continues.

    fibredog mascot looking worried beside a knocked-over plant pot

    Before your Plusnet engineer arrives

    1. Choose the equipment position

      Decide where the Openreach fibre box and Hub Two can sit sensibly, with power nearby and open space around the router.

    2. Clear the access route

      Move furniture, unlock gates and clear the indoor and outdoor wall areas where the Openreach engineer needs to work.

    3. Secure permission first

      Get permission from the owner, landlord or building manager for any work on the property or in shared areas.

    4. Keep somebody at home

      Make sure an adult can provide access and agree the installation route and equipment position with the engineer.

    5. Check your account afterwards

      After activation, check the service, installation charges and any automatic compensation credits on your Plusnet account.

    Plusnet automatically compensates activation delays and missed appointments, refunds payments when installation proves impossible, and lets you reject unexpected survey work without being charged. You must still arrange access and secure any necessary permission, but those are ordinary installation responsibilities. When the failure belongs to Plusnet or Openreach, the protection is basically excellent.

    Where would you like to go next?

    Read our main Plusnet review Visit Plusnet
    9.2 /10
    Overall score

    Installation and compensation score

    This score looks at how well you’re protected if installation is delayed, an engineer visit is missed, or your broadband can’t be installed as planned.

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    Having trouble choosing a broadband provider?

    No single best provider or package exists – only the best pick for you personally. Fibredog's YourMatch™ system uses thousands of provider metrics and a lot of maths to find you your perfect match.

    Check out YourMatch™ Browse all our Provider Reviews

    Switching from another provider

    One Touch Switch removes the separate cancellation call, and Plusnet gives you useful protection if the new connection is delayed. You can also keep your landline number when adding its optional phone service. However unlike some providers, if leaving your old provider costs you money, Plusnet contributes nothing towards it.

    The switch is covered, but your old contract isn’t

    Plusnet takes care of the transfer

    Order from Plusnet and One Touch Switch handles the conversation with your existing provider. Plusnet arranges the transfer, and the old broadband service ends when the approved switch completes. That removes the separate cancellation call and makes it far easier to avoid leaving yourself without broadband between providers.

    You can order online or by telephone, so neither route is forced on you. Plusnet also has a searchable help centre and telephone support available every day if you want to check what will happen before committing. Sales live chat is missing, but the essential help is there.

    Plusnet won’t buy you out of your old contract

    If your existing minimum term hasn’t ended, Plusnet offers no switching credit or contract buyout. Any early termination charge remains entirely yours to pay. That can wipe out the appeal of moving early, especially when competing providers may cover some of the cost to win your business.

    There’s no claim window, evidence process or account credit to explain because there’s nothing to claim. Check your old contract before ordering and, if the exit charge is substantial, compare it with the benefit of switching now. Waiting for the minimum term to end may make considerably more sense.

    Your number and delayed-switch protection can come with you

    Plusnet broadband doesn’t include a phone line automatically, but you can choose to add one. If you do, Plusnet supports transferring your existing landline number under the normal switching rules. Make that requirement clear when ordering and don’t cancel the old phone service yourself beforehand.

    Plusnet also belongs to Ofcom’s automatic compensation scheme. If your new service misses its confirmed activation date, compensation is added automatically for each qualifying day of delay. Missed engineer appointments are covered too, giving you proper protection if the carefully arranged switch fails to happen as promised.

    Sources: Plusnet, All compared providers

    COMPARISON CHART

    How much will Plusnet pay to buy you out?

    This chart shows which providers currently offer broadband contract buyout, and how much they may pay toward leaving your old contract.

    Provider N/A Maximum broadband contract buyout offered by this provider.
    National average N/A The national average buyout amount among providers that offer it in our database.
    Providers N/A providers currently offer broadband contract buyout in our database.

    Broadband contract buyout by provider

    Maximum buyout amount by provider

    Provider view

    Where would you like to go next?

    Visit Plusnet See all tools

    The national average benchmark only includes providers that currently offer broadband contract buyout in our database.

    Plusnet will get you switched without much fuss, but it won’t spend a penny helping you escape your old contract. One Touch Switch handles the transfer and automatic compensation covers activation delays. If your previous provider charges you for leaving early, though, the entire bill is yours. Plusnet is easy to switch to once you’re free to leave, but potentially expensive before then.

    Where would you like to go next?

    Read our main Plusnet review Visit Plusnet
    6.4 /10
    Overall score

    Switching from another provider score

    This score looks at how much help you get when moving from another broadband provider, including contract buyout support, number porting and protection if installation is delayed.

    Moving home

    Plusnet can transfer your broadband when you move, but it wants four weeks’ notice and makes you choose how to pay for the change. Accept a new minimum term and the move fee disappears. Keep your existing contract and the fee may return. At least you can leave freely if Plusnet cannot serve the new address.

    Four weeks’ notice is a lot to ask

    Plusnet asks you to get in touch at least four weeks before moving. That gives it time to check the new address, confirm what it can supply and arrange any installation work. It’s sensible to start early, but a month’s notice is a substantial demand when completion dates and rental moves often change at short notice.

    Don’t assume your current package will simply follow you. Availability depends on the new property, and a home without an existing Openreach Full Fibre connection may need an engineer visit. Confirm both the end date at your old address and the activation date at the new one before moving day.

    The ‘free’ move buys Plusnet another contract

    Plusnet gives you two ways to handle the move. Start a new minimum-term contract and it waives the home-move fee. Keep the time remaining on your existing agreement and Plusnet may charge its published move fee instead. Neither option is outrageous, but neither is especially generous.

    Calling the move free therefore tells only half the story. You avoid the immediate charge by giving Plusnet a fresh contractual commitment. If little time remains on your current agreement, paying the fee may preserve valuable freedom to leave sooner, so compare the two options rather than accepting the new term automatically.

    mascot convoy 1

    Plusnet moving-home checklist

    1. Check the new address

      Confirm which Plusnet Full Fibre packages are available and whether the new property needs an Openreach installation.

    2. Give Plusnet four weeks

      Contact Plusnet at least four weeks before moving and provide the new address and planned move date.

    3. Confirm both service dates

      Check when broadband at the old address ends and when Plusnet expects the new connection to become active.

    4. Choose between the fee and a new term

      Keeping the existing contract can carry a move fee. Taking a new minimum term normally removes it, so the move is not simply free.

    5. Track the move

      Watch for contract documents, equipment instructions, engineer details and any change to the activation date before moving day.

    No Plusnet service means no exit charge

    Plusnet won’t force you to keep paying for broadband it cannot supply. If your current service is unavailable at the new UK address, its terms let you end the agreement without an early termination charge, even when time remains on the minimum term.

    That is the only fair outcome, but it still deserves credit for being stated clearly. You can choose another Plusnet package if a suitable one is available, or leave without being penalised when there isn’t. The limitations of Plusnet’s network coverage remain Plusnet’s problem, not yours.

    Plusnet needs four weeks’ warning when you move, which is asking a lot when moving dates have a habit of changing. You can avoid its moving fee by signing a new contract, although that swaps an upfront cost for another long commitment. One thing Plusnet gets absolutely right is letting you leave for free when it can’t serve the new address.

    Where would you like to go next?

    Read our main Plusnet review Visit Plusnet
    6.7 /10
    Overall score

    Moving home score

    This score looks at how easy it is to move your broadband to a new address, and how easy it is to get a brand new service from them pre-installed for your move-in day.

    Cancelling your services

    Plusnet sells broadband online but won’t let you cancel it there. Your practical choices are telephone or post, with 14 days’ notice unless another provider is switching the service. Early exit charges are reduced rather than demanding every remaining payment, but returning the Hub Two involves sourcing your own packaging, producing a label and visiting a Post Office.

    There’s no proper online cancellation

    Plusnet accepts cancellation by telephone or in writing. Its website provides a cancellation form, but you must print and post it rather than submit it online. The online journey ultimately points you towards the phone, so there’s no complete self-service route from signing in to confirming the end date.

    You don’t strictly have to call, which is better than making telephone contact compulsory. However, asking you to write and post a request is a thoroughly dated alternative. If you’re moving to another provider through an approved switch, the new provider handles the cancellation and the service ends when the transfer completes.

    The cooling-off period gives you 14 days

    You can cancel during the statutory 14-day cooling-off period if you change your mind shortly after ordering. The clock begins the day after Plusnet accepts the order, so don’t assume it waits until installation or activation. Act promptly if you decide the package isn’t right for you.

    Cooling off ends the agreement, but it doesn’t necessarily erase every cost. Plusnet can still charge for service already supplied and installation or activation work it has incurred where the law allows. Any equipment must also be returned undamaged, or the refund can be reduced.

    cancellation dog 1

    Leaving early costs less than the remaining contract

    Cancel during the minimum term and Plusnet normally charges an early termination fee. Its calculation starts with the remaining discounted package payments, then removes tax, costs it will save and a small allowance for receiving the money early before restoring the tax.

    In Plusnet’s published worked example, the result was roughly two-fifths of the remaining package payments. Your actual proportion can differ according to the package, time left and costs Plusnet avoids, so check the figure before cancelling rather than relying on that example as a fixed rule.

    Free postage doesn’t make the router return convenient

    The Hub Two remains Plusnet’s property and must be returned within 14 days after cancellation. Plusnet provides free return postage through a Royal Mail label, but it doesn’t send ready-made return packaging. You must find a suitable box, protect the router and generate the label yourself.

    You then need to take the parcel to a Post Office, with no free equipment-collection service available. Miss the deadline, lose the router or return it damaged and Plusnet can charge you. That’s far more work than providers that send the packaging and label ready to use.

    AT A GLANCE

    Cancelling Plusnet at a glance

    A quick view of the routes, notice periods, fees and equipment-return rules you may need to deal with.

    Rule
    Status
    Customer impact
    Notice and routes
    Notice period
    14 days
    Helpful
    Online cancellation
    No
    Restrictive
    Phone cancellation
    Yes
    Helpful
    Postal cancellation
    Yes
    Helpful
    Phone call required
    No
    Helpful
    Cooling-off period
    14 days
    Helpful
    Early exit fees
    Early exit fee during minimum term
    Yes
    Restrictive
    Early exit fee calculation
    40% of remaining charges
    Neutral
    Fee capped at remaining contract value
    Yes
    Helpful
    Future price rises included in fee
    Yes
    Restrictive
    Equipment returns
    Equipment return required
    Yes
    Restrictive
    Return packaging provided
    No
    Restrictive
    Return label provided
    Yes
    Helpful
    Free equipment return
    Yes
    Helpful
    Equipment collection
    No
    Restrictive
    Return deadline
    14 days
    Neutral
    Non-return fee
    Yes
    Restrictive
    Easier for customers
    Standard or depends on context
    Can add cost, effort or pressure

    Plusnet’s cancellation rules are reasonable until the practical details get involved. There’s no complete online route, and returning its own router means finding a box, producing a label and making a trip to the Post Office.

    Plusnet pre-cancellation checklist

    1. Check your contract end date

      Find out whether you're still inside the minimum term and allow for Plusnet's standard 14-day cancellation notice.

    2. Ask for the likely fee

      Ask Plusnet for the early termination estimate, which depends on your discounted charge, the remaining term and costs it saves.

    3. Choose the right route

      Use One Touch Switch when changing provider. Otherwise cancel by phone or send Plusnet written notice through the post.

    4. Return the equipment within 14 days

      Pack the Hub Two safely, arrange the free postage label and return it undamaged within 14 days of cancellation.

    5. Keep proof until it is closed

      Save the cancellation confirmation, postage tracking and final bill until Plusnet confirms that the account is settled.

    Plusnet accepts cancellation by telephone or post, gives 14 days’ notice and reduces early exit charges to reflect costs it will no longer incur. No being able to do it online, even by live chat, feels badly dated, while the supposedly free router return leaves you finding packaging, producing a label and visiting a Post Office. Fair rules, but unnecessary friction.

    Where do you want to go next?

    Read our main Plusnet review Visit Plusnet
    7.0 /10
    Overall score

    Cancelling your services score

    This score looks at how easy a provider makes it for you to cancel, what it costs when you're still in contract, and how much work you need to do to return equipment afterwards.

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    Having trouble choosing a broadband provider?

    No single best provider or package exists – only the best pick for you personally. Fibredog's YourMatch™ system uses thousands of provider metrics and a lot of maths to find you your perfect match.

    Check out YourMatch™ Browse all our Provider Reviews

    Some links on this page may earn us a small commission if you click through and buy. This never affects either what you pay, or our scores and recommendations. If, however, you’d rather bypass affiliate links, use this direct Plusnet link instead.