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REBEL INTERNET JOIN, SWITCH, CANCEL REVIEW

Rebel Internet – join, switch or cancel: How easy is it?

Plenty of providers make it easy to join, but the devil is in the detail when it comes to everything else. Rebel Internet has both highlights and downsides here. There’s a lot of texture. Let’s take a closer look.

By Data checked  Checked weekly
The fibredog mascot dog standing at at train section looking at a sign deciding whether to join rebel internet, cancel, or switch to rebel internet
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Scorecard Six key areas, one overall score, all in one place. Ease of joining How easy is it to sign up, including methods and contact routes? Credit checks and eligibility Are there credit checks? What type? Is there a social tariff? Installation problems and compensation What happens when there are problems installing your broadband Switching from another provider How easy is it? Is there switch credit available? Can you port your number? Moving home Can you transfer your services easily? Do fees apply? Cancelling your service Covering everything from fees to equipment return and notice periods.
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Rebel Internet join, switch, cancel scorecard

Six key areas. One overall score. All calculated using our transparent methodology.

Ease of joining

How simple it is to sign up, including online ordering, phone support, contact routes and whether the process feels straightforward.

9.3/10

Credit checks and eligibility

How eligibility works, including credit checks, social tariffs, affordability barriers and whether customers have clear alternatives.

7.0/10

Installation problems and compensation

What protection exists when installation goes wrong, including delays, missed appointments, compensation and how clearly problems are handled.

3.5/10

Switching from another provider

How easy it is to switch from another provider, including switching support, number porting, bill credits and avoidable disruption.

6.0/10

Moving home

How moving home is handled, including transfer options, availability checks, fees and what happens if service cannot continue.

4.2/10

Cancelling your service

How cleanly customers can leave, including cancellation routes, notice periods, early exit fees and equipment return requirements.

6.6/10

Ease of joining

You can place the entire order online, ask for help through live chat or arrange for Rebel to call you. You’ll also choose whether to commit for one, 12 or 24 months. A credit check is mandatory, but even failing it doesn’t necessarily prevent you from joining.

Choose how long you want to commit

Every Rebel package can be taken for one, 12 or 24 months. Most providers reserve their sensible pricing for the longest contract they can persuade you to sign. Rebel lets you pay a setup charge instead if you’d rather keep your options open.

Choosing a shorter term doesn’t mean accepting slower broadband or inferior equipment. You still get the same package range and extremely nice R1 Router. The only question is how much flexibility you want and whether you’re prepared to pay extra for it.

Complete the whole order online

Rebel’s website takes you from checking availability to placing the order without forcing you into a sales call. You can select your speed, contract length and any extras online, then review the important details before committing. That’s how online ordering should work.

Live chat is available if you get stuck, while anyone wanting a proper conversation can request a callback. You can’t simply ring an advertised sales number, but letting Rebel call you does at least spare you the usual telephone queue and hold music.

Failing the credit review may not stop you

Rebel checks your credit before accepting the order, but doesn’t say whether that leaves a hard or soft search on your credit file. You should know that before applying, and Rebel needs to make it clear rather than burying the nature of the check in uncertainty.

A failed review doesn’t automatically produce a rejection. Rebel may still accept you if you provide a security deposit. That won’t be affordable for everyone facing financial difficulty, but it gives you a possible route to broadband where many providers would simply say no.

Rebel takes care of your old provider

One Touch Switch allows Rebel to notify your old provider and arrange for the existing connection to end when the new one starts. You shouldn’t need to coordinate two companies yourself or risk cancelling your broadband before Rebel is ready to connect you.

Any required installation work is confirmed before the service begins. A survey can still reveal that Rebel can’t complete the job, but you’ll receive a refund if installation proves impossible. If you’re adding Rebel’s home phone service, your existing telephone number can be transferred too.

INTERACTIVE TOOL

Which Sky Broadband speed is right for me?

Tell us about your household and we will tell you the exact best-fit broadband package from Sky Broadband.

Start here. Adjust the numbers, then calculate your result.

Step 1: Tell us what is in your home

Use the buttons below to tell us how many people and connected devices your household has.

People
0
TVs
0
Consoles / gaming PCs
0
Non-gaming computers
0
Mobiles
0
Smart devices
0

Step 2: Calculate your best-fit package

Once you are happy with the numbers above, press calculate and we will match your household to the closest Sky Broadband package.

Your result

Recommended package — Estimated need: — Includes — headroom
Good fit

This speed is ideal for:

    Where would you like to go next?

    Visit Sky Broadband See all tools

    Our package recommendation tool above can work out which Rebel speed best suits your home before you order. That matters when the fastest package is rarely the sensible default, and Rebel gives you three speeds, three contract lengths and several optional extras to consider.

    joining mascot

    How to join Rebel Internet without tying yourself in knots

    1. Check what your address can get

      Check Rebel Internet at your address to see which Full Fibre packages and speeds are available.

    2. Choose your speed and contract

      Compare the one, 12 and 24-month terms as well as speed. Shorter commitments can carry setup charges.

    3. Know how the credit review works

      Rebel reviews your credit, but a security deposit may provide another route if the application does not pass.

    4. Pick an ordering route

      Order online, use live chat or arrange a callback if you would rather speak to someone first.

    5. Confirm the switch and installation

      Check your activation details and any engineer visit. Rebel normally coordinates the old service through One Touch Switch.

    You can order online, choose a contract lasting one, 12 or 24 months, switch through One Touch Switch and request human help without sitting in a phone queue. Rebel should explain its credit search more clearly, but allowing some unsuccessful applicants to proceed with a security deposit is more accommodating than an outright rejection.

    Where would you like to go next?

    Read our main Rebel Internet review Visit Rebel Internet
    0.0 /10
    Perfect!

    Ease of joining score

    This score looks at how easy a provider makes it for you to start an order, choose the route that suits you, and get help before you commit.

    Credit checks and eligibility

    Rebel tells you that it will review your credit, but not whether the search is hard or soft. That missing detail matters because the two affect your credit file differently. More positively, failing the review doesn’t automatically mean rejection. Rebel may still accept you if you provide a security deposit.

    How Rebel Internet decides if you're eligible to sign up

    First, Rebel Internet checks your address

    Enter your postcode to see which Rebel Internet Full Fibre packages and speeds are available at your address.

    This only checks network availability. It doesn't decide whether Rebel Internet will accept the application.

    You choose a package and enter your details

    Choose your speed and contract length, then provide the personal and payment details needed for the order.

    Rebel Internet discloses that it can use your information for credit-reference, identity and fraud-prevention checks.

    Rebel Internet reviews your credit

    Rebel Internet carries out a consumer credit review, but it does not say whether the search is hard or soft.

    That missing detail matters, so don't assume the check is harmless or invisible to other lenders.

    If you pass, the order carries on

    Once Rebel Internet accepts the review, the order can move on to confirmation, switching, installation and activation.

    The first ordinary monthly payment is taken upfront, as it is for every new customer.

    If you fail, a deposit may keep the door open

    A failed review does not automatically end the application. Rebel Internet may still provide service if you pay a security deposit.

    The deposit is held until the agreement ends, bills are settled and loaned equipment is returned undamaged.

    Remember Rebel Internet doesn't offer no-credit-check broadband, but its deposit route is more accommodating than outright rejection. Just keep the security deposit separate from the ordinary first monthly payment, which everyone pays upfront.

    Rebel won’t say what sort of credit search it uses

    Rebel checks information held by credit reference and fraud prevention agencies before deciding whether to accept you. What it doesn’t explain is whether this involves a hard search, which other lenders can see, or a soft search that leaves no visible mark on your credit file.

    That uncertainty is unnecessary. Rebel discloses the review before you order, so it’s not concealing the fact that a check takes place. It simply stops one important detail short of giving you the information needed to judge how applying could affect you.

    Failing the review doesn’t automatically mean rejection

    Rebel may still provide broadband if its credit review raises concerns, provided you pay a security deposit. That’s a more accommodating response than simply rejecting you, particularly if your credit history is thin rather than damaged by serious payment problems.

    The deposit remains with Rebel until the agreement ends, your bills are settled and its equipment is returned undamaged. Rebel can use it against unpaid charges or equipment costs. The route is useful, but people struggling with money may be precisely those least able to fund it.

    There’s no social tariff or credit-check-free package

    Rebel doesn’t offer a broadband package that bypasses its credit review. There’s no separate no-credit-check option, and no published alternative based on placing a limit on the account. If Rebel won’t accept a security deposit, there’s no second route into the service.

    A social tariff doesn’t fill that gap because Rebel doesn’t have one. That’s a significant omission for anyone receiving benefits or facing financial difficulty. The security deposit makes Rebel more flexible than some providers, but it’s no substitute for broadband designed to remain affordable.

    Rebel Internet offers a second chance, not a social tariff

    Rebel Internet doesn't have a social tariff, but it may let a failed credit applicant continue by paying a security deposit. That is more flexible than outright rejection, although it doesn't make the service cheaper.

    What helps

    A failed review need not end the application

    Rebel Internet may still provide broadband after a failed credit review if you can pay the required security deposit.

    The deposit is separate from the normal first payment

    Every new applicant pays the first month upfront. The security deposit is an additional amount held against payment or equipment problems.

    What it doesn't do

    There is no benefit-linked reduced tariff

    Rebel Internet isn't listed with a current social tariff, so qualifying benefits do not unlock a cheaper broadband package.

    A deposit is not an affordability solution

    The deposit keeps a route open, but it doesn't reduce the monthly cost and may be hardest to fund for the people who need help most.

    fibredog illustration showing a broadband credit check

    Rebel Internet checks your credit, but rejection isn't always the end

    Rebel Internet reviews your credit, but it is more flexible than providers that simply reject a failed applicant. A security deposit may provide another route into the service.

    The good bit

    A security deposit can keep the order alive

    If the review fails, Rebel Internet may still accept the order when you pay the required security deposit.

    That is a meaningful second chance, although the deposit is additional to the ordinary first monthly payment.

    The bad bit

    Rebel Internet does not explain the search type

    Rebel Internet doesn't say whether its credit-reference search is hard or soft, so you cannot assume it is invisible to lenders.

    There is no no-credit-check package or social tariff, and a sizeable deposit may be hardest to fund when money is already tight.

    Rebel deserves credit for giving some unsuccessful applicants another route through a security deposit. Unfortunately, it won’t say whether its credit review involves a hard or soft search, and there’s no no-credit-check package, social tariff or credit-limit alternative. Eligibility is more forgiving than it first appears, but still far too dependent on Rebel’s discretion.

    Where would you like to go next?

    Read our main Rebel Internet review Visit Rebel Internet
    7.0 /10
    Overall score

    Credit checks and eligibility score

    This score looks at how clear and forgiving a provider is if your credit history might affect whether you can sign up or not, as well as whether they offer a social tariff to those on benefits.

    Installation and compensation

    An existing Full Fibre connection may let you install Rebel yourself. If new fibre work is needed, the order depends on access, permission and a successful survey. Rebel will refund you if installation proves impossible, but it isn’t part of Ofcom’s automatic compensation scheme. Delays and missed appointments therefore come without the protection offered by several larger providers.

    An existing Full Fibre connection can save an engineer visit

    Rebel supports self-installation where your home already has the connection and equipment needed. In that situation, installation is largely a matter of connecting the R1 Router and waiting for the service to activate. There’s no reason to send an engineer merely to plug things in.

    New fibre work changes the picture. Rebel must establish whether the existing connection can be used or whether an engineer needs to install or alter equipment. The final route depends on your address, the network serving it and what the survey finds.

    A failed survey can stop the order

    Every installation remains subject to a survey and the rules of the network Rebel uses at your address. A line that looks available during an initial postcode check can still prove technically impractical once access, existing equipment and the proposed route into your home are examined properly.

    Rebel can cancel the order if those checks show it can’t install the service. That’s unavoidable with fixed-line broadband, but you won’t be left paying for a connection Rebel never provides. Any money already paid for the failed installation must be refunded.

    You’re responsible for getting the necessary permission

    You must obtain any permission needed for installation. That includes approval from a landlord, building owner or anyone controlling shared land and access. Rebel doesn’t have to proceed if the engineer can’t reach the required area or isn’t allowed to complete the proposed work.

    Sort this out before the appointment rather than hoping the engineer can improvise. You may also need to agree where equipment will sit and how the cable enters your home. A technically possible installation can still fail if the practical route hasn’t been cleared.

    Delays don’t earn automatic compensation

    Rebel isn’t a member of Ofcom’s voluntary Automatic Compensation Scheme. If activation is delayed or an engineer misses a qualifying appointment, no automatic payment is added to your account. You’ll need to complain directly and depend on whatever remedy Rebel agrees is appropriate.

    Only a limited group of providers belongs to the scheme, so Rebel isn’t unusual simply for staying outside it. The effect on you is still clear, though. A failed installation gets you a refund, while delay and inconvenience come without any published automatic financial protection.

    The Rebel Internet installation process

    Rebel Internet relies on the wholesale network available at your address, so the work can range from a simple activation to a new fibre installation. You need to provide access and permission, and the order remains subject to a workable survey.

    1. Check

    Rebel Internet checks network availability and whether your address already has compatible Full Fibre equipment.

    2. Book

    Arrange an engineer appointment when the property needs new equipment or other physical installation work.

    3. Prepare

    Choose sensible positions for the fibre box and R1 Router, then clear the route and working area.

    4. Attend

    Make sure somebody is home who can provide access and approve the practical installation decisions.

    5. Install

    The network engineer completes the required indoor and outdoor work and fits the connection equipment.

    6. Rearrange

    Tell Rebel Internet as early as possible if the appointment must move, because missed visits can carry charges.

    7. Chase delays

    Rebel Internet isn't in the automatic compensation scheme, so a delayed activation or missed appointment does not trigger an automatic payment.

    8. Keep records

    Save appointment confirmations and messages, then ask Rebel Internet directly what it will do when the installation slips.

    9. Go live

    Connect the R1 Router and confirm that the broadband works on the agreed activation date.

    10. Escalate

    Use the formal complaints route if the problem drags on. You can take an unresolved dispute to the Communications Ombudsman at the proper stage.

    fibredog mascot looking worried beside a knocked-over plant pot

    Before your Rebel Internet engineer arrives

    1. Choose the equipment position

      Decide where the fibre box and Rebel R1 Router can sit sensibly, with power nearby and open space around the router.

    2. Clear the access route

      Move furniture, unlock gates and clear the indoor and outdoor areas where the network engineer may need to work.

    3. Secure permission first

      Get permission from the owner, landlord or building manager for any work on the property or in shared areas.

    4. Keep somebody at home

      Make sure an adult can provide access and agree the installation route and equipment position with the engineer.

    5. Check your bill afterwards

      After activation, check that the service and installation charges are correct. Rebel Internet doesn't add automatic compensation credits for delays or missed appointments.

    Rebel provides almost none of the protection you need when installation goes wrong. There’s no automatic compensation for delayed activation or missed appointments, no published repair deadline and no clear guaranteed remedy. You can recover money paid if installation proves impossible, but that basic refund does little to rescue an otherwise badly underprotected service.

    Where would you like to go next?

    Read our main Rebel Internet review Visit Rebel Internet
    3.5 /10
    Overall score

    Installation and compensation score

    This score looks at how well you’re protected if installation is delayed, an engineer visit is missed, or your broadband can’t be installed as planned.

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    Having trouble choosing a broadband provider?

    No single best provider or package exists – only the best pick for you personally. Fibredog's YourMatch™ system uses thousands of provider metrics and a lot of maths to find you your perfect match.

    Check out YourMatch™ Browse all our Provider Reviews

    Switching from another provider

    One Touch Switch lets Rebel arrange the move with your existing broadband provider, so you shouldn’t need to cancel separately or coordinate two start dates. The catch is financial. Rebel won’t contribute towards any early exit charge from your old contract, which makes switching early considerably less attractive.

    One Touch Switch does the admin, not the bill

    Rebel handles the broadband switch for you

    Place your order with Rebel and it can contact your existing provider through One Touch Switch. Your old broadband should then end when the Rebel service starts, removing the separate cancellation call and reducing the risk of leaving yourself without a connection between the two.

    Check the confirmation from your old provider carefully before assuming everything attached to the account will move or disappear. One Touch Switch deals with broadband. Any television, mobile or other bundled service may have separate terms that still need your attention.

    Rebel won’t pay your old provider’s exit charge

    Rebel offers no switching credit and won’t reimburse the cost of leaving your previous broadband contract early. If that provider sends a final bill containing an early termination charge, paying it is entirely your responsibility. There’s no claim form or account credit waiting afterwards.

    One Touch Switch makes the move easy to organise, but it doesn’t make it cheap. Unless there’s a pressing reason to leave, waiting until your minimum term ends may be the far more sensible option.

    Your existing home phone number can come with you

    Rebel supports number porting if you add its home phone service, allowing you to keep an existing landline number. Give Rebel the correct account and telephone details during the order, and don’t cancel the old phone service yourself before the transfer has been arranged.

    Porting a number is useful, but it doesn’t compensate for the missing contract buyout. Rebel helps with the practical parts of moving and leaves the financial consequences alone. Whether that’s good enough depends largely on how close you are to the end of your current deal.

    Sources: Rebel Internet, All compared providers

    COMPARISON CHART

    How much will Rebel Internet pay to buy you out?

    This chart shows which providers currently offer broadband contract buyout, and how much they may pay toward leaving your old contract.

    Provider N/A Maximum broadband contract buyout offered by this provider.
    National average N/A The national average buyout amount among providers that offer it in our database.
    Providers N/A providers currently offer broadband contract buyout in our database.

    Broadband contract buyout by provider

    Maximum buyout amount by provider

    Provider view

    Where would you like to go next?

    Visit Rebel Internet See all tools

    The national average benchmark only includes providers that currently offer broadband contract buyout in our database.

    One Touch Switch removes the cancellation call and lets Rebel coordinate the changeover, while number porting protects an existing home phone number. That takes care of the practical work. Rebel offers no switching credit, however, so any early exit charge from your old provider remains entirely yours. Easy to arrange, potentially expensive to complete.

    Where would you like to go next?

    Read our main Rebel Internet review Visit Rebel Internet
    6.0 /10
    Overall score

    Switching from another provider score

    This score looks at how much help you get when moving from another broadband provider, including contract buyout support, number porting and protection if installation is delayed.

    Moving home

    Rebel requires 30 days’ written notice before moving your broadband, starts a fresh minimum term at the new address and can charge for the transfer. Worse, there’s no published right to leave without an early exit fee if Rebel can’t serve your new home. This is considerably more restrictive than its otherwise flexible contracts suggest.

    If you’re joining Rebel before moving in

    Check the new address before placing your order. Rebel uses both Openreach and CityFibre, and the packages available depend on which network reaches the property. An address with CityFibre may receive much faster uploads, while another home nearby could have a different choice entirely.

    Give Rebel the correct moving date and allow time for any installation work. An existing Full Fibre connection may make the job simple, but a property needing new equipment, landlord permission or an engineer visit will require more preparation before moving day.

    If you already have Rebel broadband

    You must give Rebel 30 days’ written notice to transfer the service. Move during the first six months of a 12 or 24-month agreement and a home-move charge applies. Rebel waives that charge after six months, but the transferred broadband still begins a fresh term matching your original contract length.

    A one-month contract can also move with you, although keeping it carries another setup charge. Alternatively, you can begin a new 12 or 24-month agreement and avoid that charge. Either route asks you to give something up: money for continued freedom, or flexibility for a longer commitment.

    mascot convoy 1

    Rebel Internet moving-home checklist

    1. Check the new address

      Confirm which Rebel Internet packages are available and whether the new property needs an engineer installation.

    2. Give Rebel Internet 30 days in writing

      Send Rebel Internet written notice at least 30 days before moving, with the new address and planned move date.

    3. Confirm both service dates

      Check when the old connection ends and when Rebel Internet expects the new service to become active.

    4. Check the fee and restarted term

      A move can carry a fee depending on timing and contract type, while a transferred 12 or 24-month service starts a fresh term of the same length.

    5. Track the move

      Watch for new agreement details, equipment instructions, installation arrangements and any change to the activation date.

    If Rebel can’t provide broadband at your new home

    Rebel doesn’t publish a right to leave free of charge when its service is unavailable at your new address. If you’re still inside a minimum term, the usual early exit liability can therefore remain even though Rebel can’t transfer the broadband you contracted for.

    That’s the worst part of Rebel’s home-move terms. Moving house isn’t an optional cancellation dressed up as inconvenience, and charging someone to leave a service that can’t follow them is difficult to defend. Rebel doesn't say it will do that, but that's not the point. The point is it doesn't say it won't.

    Rebel transfers broadband with 30 days’ written notice, but the move starts a fresh minimum term and can carry a charge. Keeping a one-month contract can also cost extra. Most seriously, Rebel publishes no free exit when it can’t serve your new address. Flexible when you join, needlessly restrictive when your home changes.

    Where would you like to go next?

    Read our main Rebel Internet review Visit Rebel Internet
    4.2 /10
    Overall score

    Moving home score

    This score looks at how easy it is to move your broadband to a new address, and how easy it is to get a brand new service from them pre-installed for your move-in day.

    Cancelling your services

    Rebel makes you email first and then wait for a callback before it will complete your cancellation. 30 days’ notice is required, and you can expect a punishing bill if you leave mid-contract. The prepaid equipment return process is great, but almost everything else creates friction or financial risk.

    Cancellation starts by email but ends on a call

    Rebel asks you to give notice by email, but that message doesn’t complete the cancellation. A team member will call you to finalise it. There’s no published inbound cancellation number and no accepted postal route, so you must begin in writing and then wait for Rebel.

    That forced conversation is needless friction. Email provides a clear dated record and should be enough to close an account, particularly when Rebel already knows who you are. Requiring a callback gives Rebel another chance to question the decision when you’ve already made it. Good for them, less good for you.

    The cooling-off period starts when you order

    You have 14 days from the order confirmation to change your mind. The clock doesn’t wait for installation or activation, so use that window to check the contract, package details and any work Rebel expects to carry out at your property.

    Ask Rebel to activate the service during those 14 days and your cancellation right can end early. Rebel may also deduct costs it has already incurred preparing or supplying the service. Cooling off protects you, but it doesn’t automatically erase everything that happened after ordering.

    cancellation dog 1

    Leaving mid-contract can cost more than the contract itself

    Cancel during a minimum term and Rebel claims all remaining monthly charges. That alone is unusually severe because there’s no reduction for the costs Rebel avoids once your service ends. You’re effectively asked to keep paying for broadband you’ll no longer receive.

    Rebel can also recover certain discounted third-party installation or software costs. Those additions mean the final charge isn’t even capped at the value of the monthly payments left on your contract. Before cancelling, ask for the complete calculation in writing rather than trying to estimate it yourself.

    Your equipment must be returned within 14 days

    The R1 Router and any SuperPods remain Rebel’s property and must normally be returned within 14 days. Missing that short deadline, losing equipment or sending it back damaged can trigger substantial charges. There’s no collection service if getting to a drop-off point is difficult.

    Rebel’s current help pages say it sends protective packaging with a prepaid Royal Mail label, making the return free. That’s good. Unfortunately, its legal terms still say you pay the return cost and contain outdated equipment references. The practical process is better than the paperwork describing it.

    AT A GLANCE

    Cancelling Rebel Internet at a glance

    A quick view of the routes, notice periods, fees and equipment-return rules you may need to deal with.

    Rule
    Status
    Customer impact
    Notice and routes
    Notice period
    30 days
    Neutral
    Online cancellation
    No
    Restrictive
    Phone cancellation
    Yes
    Helpful
    Postal cancellation
    No
    Restrictive
    Phone call required
    Yes
    Restrictive
    Cooling-off period
    14 days
    Helpful
    Early exit fees
    Early exit fee during minimum term
    Yes
    Restrictive
    Early exit fee calculation
    100% of remaining charges
    Restrictive
    Fee capped at remaining contract value
    No
    Restrictive
    Future price rises included in fee
    No
    Helpful
    Equipment returns
    Equipment return required
    Yes
    Restrictive
    Return packaging provided
    Yes
    Helpful
    Return label provided
    Yes
    Helpful
    Free equipment return
    Yes
    Helpful
    Equipment collection
    No
    Restrictive
    Return deadline
    14 days
    Neutral
    Non-return fee
    Yes
    Restrictive
    Easier for customers
    Standard or depends on context
    Can add cost, effort or pressure

    Rebel’s cancellation process contains too many traps. Email alone won’t finish the job, leaving mid-contract can cost more than the remaining monthly payments, and loaned equipment must be returned within just 14 days. The prepaid packaging and return label are welcome, but keep proof of cancellation and postage because Rebel’s current help pages and legal terms don’t fully agree.

    Rebel Internet pre-cancellation checklist

    1. Check your contract end date

      Find out whether you're still inside the minimum term and allow for Rebel Internet's normal 30-day notice.

    2. Work out the likely fee

      An early exit can include every remaining monthly payment plus applicable third-party costs, so request the full figure first.

    3. Start the correct cancellation route

      Use One Touch Switch when changing provider. Otherwise email Rebel Internet, then complete the cancellation during its callback.

    4. Return the equipment within 14 days

      Use the protective packaging and prepaid label Rebel Internet sends, then return all loaned equipment within 14 days.

    5. Keep proof until it is closed

      Save the email, callback confirmation, return tracking and final bill until Rebel Internet confirms that the account is settled.

    Email doesn’t complete the cancellation because Rebel insists on a callback. Mid-contract charges can exceed every monthly payment left, while loaned equipment must be returned within just 14 days. Prepaid packaging makes that return easier, but the short deadline, forced conversation and contradictory paperwork make leaving far more awkward and risky than it should be.

    Where do you want to go next?

    Read our main Rebel Internet review Visit Rebel Internet
    6.6 /10
    Overall score

    Cancelling your services score

    This score looks at how easy a provider makes it for you to cancel, what it costs when you're still in contract, and how much work you need to do to return equipment afterwards.

    fibredog mascot wearing a headset

    Having trouble choosing a broadband provider?

    No single best provider or package exists – only the best pick for you personally. Fibredog's YourMatch™ system uses thousands of provider metrics and a lot of maths to find you your perfect match.

    Check out YourMatch™ Browse all our Provider Reviews

    Some links on this page may earn us a small commission if you click through and buy. This never affects either what you pay, or our scores and recommendations. If, however, you’d rather bypass affiliate links, use this direct Rebel Internet link instead.