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SKY BROADBAND JOIN, SWITCH, CANCEL REVIEW

Sky Broadband – join, switch or cancel: How easy is it?

Most providers make joining easy, and Sky is not different. It’s when you want to leave the friction normally starts, which is why we measure providers on the entire contract journey. Let’s take a look.

By Data checked  Checked weekly
The fibredog mascot dog standing at at train section looking at a sign deciding whether to join Sky broadband, cancel bt broadband, or switch to Sky broadband
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Scorecard Six key areas, one overall score, all in one place. Ease of joining How easy is it to sign up, including methods and contact routes? Credit checks and eligibility Are there credit checks? What type? Is there a social tariff? Installation problems and compensation What happens when there are problems installing your broadband Switching from another provider How easy is it? Is there switch credit available? Can you port your number? Moving home Can you transfer your services easily? Do fees apply? Cancelling your service Covering everything from fees to equipment return and notice periods.
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Check out YourMatch™ Browse all our Provider Reviews

Sky Broadband join, switch, cancel scorecard

Six key areas. One overall score. All calculated using our transparent methodology.

Ease of joining

How simple it is to sign up, including online ordering, phone support, contact routes and whether the process feels straightforward.

10/10

Credit checks and eligibility

How eligibility works, including credit checks, social tariffs, affordability barriers and whether customers have clear alternatives.

6.6/10

Installation problems and compensation

What protection exists when installation goes wrong, including delays, missed appointments, compensation and how clearly problems are handled.

9.2/10

Switching from another provider

How easy it is to switch from another provider, including switching support, number porting, bill credits and avoidable disruption.

9.7/10

Moving home

How moving home is handled, including transfer options, availability checks, fees and what happens if service cannot continue.

8.8/10

Cancelling your service

How cleanly customers can leave, including cancellation routes, notice periods, early exit fees and equipment return requirements.

8.2/10

Ease of joining

Sky makes joining exceptionally easy. You can check what’s available at your address, compare packages and place an order entirely online, but that’s only one option. Sky also lets you order by phone, request a callback or get sales help through live chat. Whichever route suits you, there’s no unnecessary obstacle standing between you and a completed order.

First, find out what Sky can actually sell you

Start by sticking your postcode into the Sky postcode checker. Sky offers eight Full Fibre packages, but what appears depends entirely on your address. Most of its range uses Openreach, while its new 2.5Gbps and 5Gbps Gigafast+ packages use CityFibre and are available in a much smaller number of places.

That means Full Fibre availability doesn’t automatically mean every Sky package will be offered. Enter your address before comparing speeds and concentrate on the packages Sky confirms it can install at your home.

Ordering online couldn’t be much easier

Sky lets you complete the whole order online. You can compare the available packages, see the speeds and prices offered at your address, choose any extras and review the important terms before paying. There’s no point at which Sky forces you to abandon the checkout and make a phone call.

This is the easiest route if you already know what you want. Everything is laid out in front of you, you can take as long as you need and you’re not trying to remember a string of prices, speeds and extras while someone reads them over the phone.

Sky gives you every sensible way to ask for help

If you do want to speak to someone before joining, Sky gives you far more choice than most providers. You can order by phone, request a callback or use live chat to get sales help online. You’re not pushed towards one particular contact route simply because it’s cheaper or more convenient for Sky.

That makes a real difference if your order isn’t completely straightforward. Whether you have questions about installation, switching, package availability or the equipment you’ll receive, you can get an answer without being forced into a particular type of conversation.

Everything is planned and dealt with upfront

Sky confirms whether an engineer visit is needed during the order and gives you the relevant installation information before you commit. If work is required at the property, you’ll need any necessary permission from the owner or landlord and suitable access for the engineer.

If you’re changing provider, the switching process is also explained as part of the order. In most ordinary switches, your new provider arranges the transfer and tells your old provider you’re leaving. Sky gives you a clear route from checking availability to completing the order without leaving you to piece the process together yourself.

INTERACTIVE TOOL

Which Sky Broadband speed is right for me?

Tell us about your household and we will tell you the exact best-fit broadband package from Sky Broadband.

Start here. Adjust the numbers, then calculate your result.

Step 1: Tell us what is in your home

Use the buttons below to tell us how many people and connected devices your household has.

People
0
TVs
0
Consoles / gaming PCs
0
Non-gaming computers
0
Mobiles
0
Smart devices
0

Step 2: Calculate your best-fit package

Once you are happy with the numbers above, press calculate and we will match your household to the closest Sky Broadband package.

Your result

Recommended package — Estimated need: — Includes — headroom
Good fit

This speed is ideal for:

    Where would you like to go next?

    Visit Sky Broadband See all tools

    If you're seriously considering jumping on board with Sky Broadband, our package recommendation tool (above) offers an extremely accurate answer to the question of which package you should go for.

    joining mascot

    How to join Sky Broadband without making it harder than it needs to be

    1. Check what your address can get

      Use Sky’s postcode checker to see which Full Fibre packages and speeds are actually available at your home.

    2. Choose a sensible speed

      Compare the available packages and pick the one that fits your home, rather than automatically buying the fastest.

    3. Read the checkout terms

      Check the 24-month term, the price you’ll pay, any future increase, installation charges and optional extras.

    4. Choose how you want to order

      Order online, call Sky, request a callback or use live chat if you want help before making a decision.

    5. Confirm the switch and installation

      Check your activation date, whether an engineer is needed and what Sky will handle if you’re changing provider.

    Sky gives you every sensible way to join. You can complete the entire order online, call its sales team, request a callback or get help through live chat. Package availability, prices and the important terms are shown before you commit, and there’s no compulsory phone call hidden partway through the process. This is exactly how joining a broadband provider should work.

    Where would you like to go next?

    Read our main Sky Broadband review Visit Sky Broadband
    0.0 /10
    Perfect!

    Ease of joining score

    This score looks at how easy a provider makes it for you to start an order, choose the route that suits you, and get help before you commit.

    Credit checks and eligibility

    Sky tells you before you order that it will carry out a credit check, and it’s unusually clear that this will be a hard credit search. That honesty is welcome, but almost everything after it is less reassuring. There’s no no-credit-check package and no reliable upfront-payment alternative you can use to bypass the problem.

    How Sky decides if you’re eligible to sign up

    First, Sky checks what your address can get

    Enter your postcode to see which Sky Full Fibre packages are available. Its two Gigafast+ packages use CityFibre, so they have a different footprint from the rest of the range.

    This is only an availability check. It doesn’t tell Sky whether it’s prepared to accept you for a broadband contract.

    You choose a package and enter your details

    Sky tells you before the order completes that your application is subject to a credit check. That gives you the opportunity to stop before the check is carried out.

    Sky may use the information for credit, fraud and identity checks when deciding whether to accept the order.

    Sky carries out a hard credit check

    This isn’t merely a harmless identity or quotation check. A hard search will be recorded on your credit file and may be visible to other lenders.

    It could matter if your credit history is thin, damaged or recovering, or if you’ve made several recent applications for credit.

    If Sky accepts you, the order carries on

    Once Sky is satisfied with the credit assessment, your order can move on to confirmation, switching, installation and activation.

    Sky can also apply credit controls or request a deposit or interim payment where it reasonably believes there’s a payment risk.

    If you fail, there’s no standard alternative

    Sky doesn’t offer a no-credit-check broadband package or promise that you can rescue the order by paying more upfront.

    A deposit or credit limit may sometimes be used, but Sky doesn’t present either as a guaranteed alternative to rejection.

    Remember Sky deserves credit for disclosing the hard check before it happens. The problem is that if your credit file causes trouble, there’s no second reliable route into Sky Broadband unless they decide on the day to accept alternative payment terms.

    Sky tells you exactly what sort of check it uses

    Sky’s credit check isn’t just another availability lookup. Its credit-file guidance identifies hard searches used for credit, fraud and identity checks, and that’s how its ordinary new-customer assessment is classified. A hard search is recorded on your credit file and seen by other lenders.

    The good news is that Sky discloses the check before completing the order. You’re not allowed to wander through the entire checkout only to discover afterwards that Sky has left a footprint on your credit file. That’s considerably clearer than providers that confirm a check but refuse to explain what sort, and that practice is quite common. So kudos to Sky, we suppose.

    Sky may offer different payment terms, but the decision is its own

    Sky doesn’t offer a broadband package that automatically bypasses its credit assessment. If it has concerns about giving you credit, however, its terms allow it to ask for a deposit or payment in advance before accepting the contract.

    That isn’t an alternative you can choose or demand after an unsuccessful application. Sky decides whether different payment terms are appropriate and can still refuse the order. It may also request interim payments or place controls on an account where it believes there’s a payment risk.

    Sky’s social tariff won’t help you join

    Sky does have a social tariff, but it’s aimed at qualifying people who already have Sky Broadband. That makes it useful if your income falls or you become eligible while you’re with Sky, but it doesn’t provide a low-cost doorway for a new applicant whose credit history is causing the problem.

    This is a weakness. The people most likely to need a social tariff are also among those most likely to have a thin or damaged credit file. Restricting the tariff to existing Sky account holders means it can reduce the cost of staying, but it can’t help you get through Sky’s front door.

    Sky’s social tariff has a locked front door

    Sky offers reduced-price broadband to qualifying existing account holders. The crucial word is ‘existing’: it isn’t a social-tariff route through which a new customer can avoid Sky’s normal credit assessment.

    What it does

    Reduces the cost of staying with Sky

    If you already have Sky Broadband and meet its eligibility rules, the social tariff can provide a cheaper way to keep your connection.

    Sky still checks whether you qualify

    The tariff isn’t applied automatically. Sky verifies that you meet its eligibility requirements before moving you onto it.

    What it doesn’t do

    It isn’t open to new applicants

    You can’t approach Sky as a new broadband applicant and choose its social tariff instead of an ordinary package.

    It doesn’t bypass the credit-check problem

    Because you must already have Sky Broadband, the tariff offers no rescue route if Sky refuses your original application.

    fibredog illustration showing a broadband credit check

    Sky’s credit check is hard, and there’s no clean way around it

    Sky is commendably upfront about the type of search it can carry out. Unfortunately, it’s considerably less helpful about what you can do if your credit history prevents an ordinary order from being accepted.

    The good bit

    Sky tells you before the check

    Sky discloses its credit assessment before you complete the order and makes clear that its checks can leave a hard search on your credit file.

    That gives you a genuine opportunity to stop if you don’t want another hard search recorded.

    The bad bit

    Sky controls every possible fallback

    Sky can ask for a deposit, interim payment or apply a credit limit, but none is offered as a standard alternative you can choose.

    If Sky won’t accept the risk, there’s no no-credit-check package or new-customer social tariff waiting behind it.

    Sky deserves credit for telling you that its assessment can include a hard credit search before it carries one out. Unfortunately, there’s no standard no-credit-check package or upfront-payment alternative if your credit file causes a problem. Sky may request a deposit, interim payment or impose a credit limit, but those options are entirely at its discretion. Its social tariff is also restricted to qualifying existing account holders, so it can’t help you get accepted in the first place.

    Where would you like to go next?

    Read our main Sky Broadband review Visit Sky Broadband
    6.6 /10
    Overall score

    Credit checks and eligibility score

    This score looks at how clear and forgiving a provider is if your credit history might affect whether you can sign up or not, as well as whether they offer a social tariff to those on benefits.

    Installation and compensation

    Sky installation is straightforward when your home already has the right Full Fibre connection. If it doesn’t, the order becomes more involved: the network operator needs access, the proposed work must be technically possible and you’re responsible for securing any necessary permission. If Sky delays activation or misses an appointment, however, its automatic compensation protection is excellent.

    Your address decides how much installation work is needed

    If your home already has a compatible Full Fibre connection, installation can amount to receiving the Sky hub, connecting it and waiting for activation. If the required line isn’t already there, an engineer needs to complete the connection.

    That means access and placement decisions need to take place. Think about where the fibre enters the property, where the ONT and Sky hub will sit and whether the proposed position is actually practical. The neatest-looking place for the hub isn’t useful if the line can’t sensibly reach it.

    Installation permission is your responsibility

    Sky’s contract makes you responsible for securing any permission needed for installation. If you rent, live in a flat or the work affects shared walls, communal areas or somebody else’s land, sort that permission before the appointment.

    Sky doesn’t have to install broadband where the necessary permission, access or infrastructure is missing. It can cancel the order when installation cannot proceed, so don’t treat questions about ownership and access as paperwork you can straighten out after the engineer arrives.

    An impossible installation gets you your money back

    Every fixed-line provider needs the final installation to pass its technical checks, and Sky is no exception. The service is subject to survey, technical feasibility, suitable local infrastructure and the rules governing the network being used.

    If Sky concludes that installation cannot proceed, it can cancel the order but must refund the applicable money you’ve already paid. It can still deduct charges for work or services already supplied where the contract allows it, but you aren’t left paying for broadband Sky never installs.

    Installation failures trigger proper compensation

    Sky belongs to Ofcom’s automatic compensation scheme. A qualifying delayed activation or missed engineer appointment earns compensation automatically, without forcing you to prove a financial loss or negotiate over what the inconvenience was worth.

    The protection also covers a total loss of service after you’ve joined. The payment is added as account credit, and the amount increases when a covered delay continues. This is exactly the sort of clear, automatic protection every broadband provider should offer. Well done Sky.

    The Sky Broadband installation process

    Sky installs Full Fibre over Openreach and CityFibre, depending on the package and address. The network determines what work is required, while you’re responsible for providing access and securing permission. If installation fails completely, Sky refunds the money already paid.

    1. Book

    Choose an installation appointment during the order when your home requires an engineer visit.

    2. Check

    Sky checks whether your home has a compatible connection or needs new fibre equipment installed.

    3. Prepare

    Choose a sensible position for the fibre box and Sky hub, then clear the route and working area.

    4. Attend

    Make sure somebody is home who can provide access and agree the practical installation decisions.

    5. Install

    The engineer completes the required work inside and outside your home and fits the connection equipment.

    6. Rearrange

    If Sky changes or misses a covered appointment, automatic compensation applies under the scheme rules.

    7. Compensate

    A covered activation delay earns automatic compensation for every qualifying day the delay continues.

    8. Avoid charges

    Give Sky enough notice if you need to change the appointment and make sure the engineer can gain access.

    9. Go live

    Connect the Sky hub and confirm that the broadband service is working on the agreed activation date.

    10. Escalate

    If the problem continues, contact Sky and use its formal complaints process instead of waiting without an answer.

    fibredog mascot looking worried beside a knocked-over plant pot

    Before your Sky engineer arrives

    1. Choose the equipment position

      Decide where the fibre box and Sky hub can sit sensibly, with power nearby and space around the hub.

    2. Clear the access route

      Move furniture, unlock gates and clear the wall areas where the engineer needs to work.

    3. Secure permission first

      Get the owner, landlord or building-management permission needed for work inside, outside or in shared areas.

    4. Keep somebody at home

      Make sure somebody can provide access and answer questions about the installation route and equipment position.

    5. Check your account afterwards

      After activation, check that the service, installation charges and automatic compensation credits are correct.

    Sky’s installation protection is excellent. It pays automatic compensation for qualifying activation delays and missed appointments, and it refunds the applicable money already paid when installation proves impossible. You remain responsible for access and installation permission, and Sky doesn’t have to complete work that fails its survey or technical checks. Those are ordinary fixed-line requirements rather than holes in the protection.

    Where would you like to go next?

    Read our main Sky Broadband review Visit Sky Broadband
    9.2 /10
    Overall score

    Installation and compensation score

    This score looks at how well you’re protected if installation is delayed, an engineer visit is missed, or your broadband can’t be installed as planned.

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    Having trouble choosing a broadband provider?

    No single best provider or package exists – only the best pick for you personally. Fibredog's YourMatch™ system uses thousands of provider metrics and a lot of maths to find you your perfect match.

    Check out YourMatch™ Browse all our Provider Reviews

    Switching from another provider

    One Touch Switch means you sign up with Sky and Sky arranges the move with your old provider. That removes the cancellation call and most of the work involved in lining up the two services. Sky also offers up to £200 towards eligible charges for leaving your old contract, making it an exceptionally easy provider to switch to.

    'One Touch Switch' and broadband buyouts

    Sky handles the switch for you

    Sky uses One Touch Switch, so you don’t need to cancel your old broadband separately. You place the order with Sky, Sky contacts your existing provider and the old service ends when the approved switch completes.

    Read the confirmation from your old provider carefully, particularly if your package includes TV, mobile or another bundled service. One Touch Switch transfers the broadband connection; it doesn’t automatically settle the future of every other product attached to the account.

    Sky offers up to £200 switching credit

    Sky’s switching credit covers eligible charges from your previous provider up to £200. That’s a valuable offer if an early termination charge is the only thing stopping you from moving before your old minimum term ends.

    The money isn’t paid into your bank account. You pay the old provider first, submit the required evidence and Sky applies the approved amount to your Sky account as credit. The £200 ceiling is lower than the largest offers in our comparison, but it still removes a substantial part of the cost of switching early.

    You have 90 days to prove the charge

    Keep the final bill from your old provider and proof that you paid it. Sky requires both, and the claim must be submitted within 90 days of your Sky Broadband activation. Miss that deadline or fail to provide the evidence and you lose the credit.

    If you’re keeping a landline number, Sky also supports number porting under the applicable transfer rules. Give Sky the correct details during the order and don’t cancel the old service yourself before the number has been transferred.

    Sources: Sky Broadband, All compared providers

    COMPARISON CHART

    How much will Sky Broadband pay to buy you out?

    This chart shows which providers currently offer broadband contract buyout, and how much they may pay toward leaving your old contract.

    Provider N/A Maximum broadband contract buyout offered by this provider.
    National average N/A The national average buyout amount among providers that offer it in our database.
    Providers N/A providers currently offer broadband contract buyout in our database.

    Broadband contract buyout by provider

    Maximum buyout amount by provider

    Provider view

    Where would you like to go next?

    Visit Sky Broadband See all tools

    The national average benchmark only includes providers that currently offer broadband contract buyout in our database.

    Sky is exceptionally easy to switch to. One Touch Switch removes the separate cancellation call, Sky supports number porting and its switching credit covers eligible charges from your old provider up to £200. You must pay the old bill first, provide the final bill and proof of payment, and submit the claim within 90 days of activation. Sky then adds the approved amount to your account as credit rather than paying it as cash.

    Where would you like to go next?

    Read our main Sky Broadband review Visit Sky Broadband
    9.7 /10
    Overall score

    Switching from another provider score

    This score looks at how much help you get when moving from another broadband provider, including contract buyout support, number porting and protection if installation is delayed.

    Moving home

    Sky handles home moves very well. Give it 14 days’ notice and it transfers your broadband to the new address without automatically restarting your minimum term. The process only becomes more complicated when the new property needs installation work or can’t receive your current package, and Sky’s contract deals fairly with both situations.

    If you’re signing up before moving in

    If you want Sky Broadband ready at a new home, check the address before placing the order. Package availability changes from one property to another, particularly because Sky’s established Full Fibre range and its 2.5Gbps and 5Gbps Gigafast+ packages use different networks.

    Choose the new address during the order and give Sky the correct moving date. An existing Full Fibre connection makes the job considerably easier; a property that needs new fibre equipment or an engineer visit requires more time, access and installation planning.

    If you already have Sky Broadband

    Sky provides a dedicated home-move service and asks for at least two weeks’ notice. Your existing broadband contract continues at the new address, and transferring the same available service doesn’t restart the minimum term.

    Check the confirmation carefully if you choose a different package, upgrade or new offer during the move. That's a separate agreement and can start a new minimum term. Sky also charges a reasonable administration or installation fee where one applies, but it must tell you the amount before processing the move.

    mascot convoy 1

    Sky Broadband moving-home checklist

    1. Check the new address

      Confirm which Sky Full Fibre packages are available and whether the property needs an engineer installation.

    2. Give Sky 14 days’ notice

      Contact Sky with the new address and moving date at least two weeks before you need the service transferred.

    3. Confirm the transfer date

      Check when the old connection ends and when Sky expects the service at your new home to become active.

    4. Check the package and charges

      Read the confirmation for any package change, new minimum term, administration fee or installation charge.

    5. Track the move

      Watch for equipment delivery, installation details and changes to the activation date before moving day.

    If Sky can’t provide the same service

    Your current package doesn’t automatically follow you to an address where it isn’t available. If Sky can’t provide the package you already have, its contract lets you choose another available package or end your contract.

    If you end the contract for that reason, Sky doesn’t charge an early termination fee, including during the minimum term. That is the right outcome, because you you should never be forced to pay for leaving a broadband service that can't be supplied at your new home. Historically, Virgin Media used to do this believe it or not, until its wrist was slapped by Ofcom.

    Sky handles home moves extremely well. Give it 14 days’ notice and it transfers your existing available service without automatically restarting the minimum term. Administration and installation charges apply where Sky confirms them before the move. If your current package or bundle isn’t available at the new address, you can choose another available package or end the contract without paying an early termination charge.

    Where would you like to go next?

    Read our main Sky Broadband review Visit Sky Broadband
    8.8 /10
    Overall score

    Moving home score

    This score looks at how easy it is to move your broadband to a new address, and how easy it is to get a brand new service from them pre-installed for your move-in day.

    Cancelling your services

    Sky makes cancellation considerably easier than most broadband providers. You can cancel by phone, through online messaging or in writing, and you don’t have to make a phone call. The main drawbacks are the 31-day notice period, early termination charges inside the minimum term and the need to return Sky’s equipment within quite a tight timeline of just 30 days.

    Online cancellation exists, but there’s no cancel button

    Sky lets you cancel through its online messaging service. This is a genuine online cancellation route: once the adviser verifies the account and accepts your notice, you don’t have to follow it up with a phone call.

    What you don’t get is a self-service button inside My Sky. ‘Online cancellation’ means exchanging messages with a Sky adviser rather than signing in, choosing an end date and confirming the cancellation yourself. That’s still far better than a compulsory phone call, however, which is how most national providers do it.

    The cooling-off period is the cleanest exit

    Sky gives you the statutory 14-day cooling-off period. If you’ve only just ordered and changed your mind, cancel within that window rather than allowing the contract to move further into installation and activation.

    Sky still charges for services already supplied and other costs the law allows it to recover. Cooling off cancels the contract; it doesn’t make broadband you’ve already used or work already completed free.

    cancellation dog 1

    Leaving mid-contract costs about 48% of the remaining charges

    Sky charges an early termination fee when you cancel during the minimum term without a separate right to leave. Its published monthly rates average about 48% of the corresponding remaining standard charges across the six normal Full Fibre packages.

    That's far better than demanding every remaining payment in full, but it still becomes expensive when a long stretch of the 24-month term remains. Sky multiplies the applicable monthly early termination rate by the chargeable months left, with the total rounded up to the nearest 25p. Check the actual figures before giving notice.

    Sky’s equipment must go back within 30 days

    Sky owns the hub and other loaned equipment, so you must return it after cancellation. The deadline is 30 days. Miss it and Sky charges the published non-return fee; lost or damaged equipment also attracts a charge.

    The return process itself is good. Sky provides packaging and a return label, offers free returns and provides equipment collection. Use the method Sky gives you and keep the receipt or tracking number until the account is closed and the equipment has been marked as returned.

    AT A GLANCE

    Cancelling Sky Broadband at a glance

    A quick view of the routes, notice periods, fees and equipment-return rules you may need to deal with.

    Rule
    Status
    Customer impact
    Notice and routes
    Notice period
    31 days
    Restrictive
    Online cancellation
    Yes
    Helpful
    Phone cancellation
    Yes
    Helpful
    Postal cancellation
    Yes
    Helpful
    Phone call required
    No
    Helpful
    Cooling-off period
    14 days
    Helpful
    Early exit fees
    Early exit fee during minimum term
    Yes
    Restrictive
    Early exit fee calculation
    48% of remaining charges
    Neutral
    Fee capped at remaining contract value
    Yes
    Helpful
    Future price rises included in fee
    No
    Helpful
    Equipment returns
    Equipment return required
    Yes
    Restrictive
    Return packaging provided
    Yes
    Helpful
    Return label provided
    Yes
    Helpful
    Free equipment return
    Yes
    Helpful
    Equipment collection
    Yes
    Helpful
    Return deadline
    30 days
    Helpful
    Non-return fee
    Yes
    Restrictive
    Easier for customers
    Standard or depends on context
    Can add cost, effort or pressure

    Sky’s cancellation rules are fairer than most. You can cancel through online messaging without making a phone call, the early termination calculation deducts a substantial part of the remaining charges, and the equipment-return process is free and well organised. Just don’t mistake adviser-assisted messaging for a self-service cancel button, and don’t miss the 31-day notice or 30-day equipment-return deadlines.

    Sky Broadband pre-cancellation checklist

    1. Check your contract end date

      Find out whether you’re still inside the minimum term and allow for Sky’s 31-day cancellation notice period.

    2. Work out the likely fee

      Check Sky’s package-specific monthly early termination rate and multiply it by the chargeable months left.

    3. Choose the right route

      Use One Touch Switch when changing provider. Otherwise cancel by online messaging, phone or written notice.

    4. Sort the equipment return

      Use Sky’s packaging, label, free return or collection route and send all requested equipment back within 30 days.

    5. Keep proof until it’s closed

      Save the cancellation confirmation, equipment tracking and final bill until Sky confirms the account is settled.

    Sky makes cancellation easier than most broadband providers. You can cancel by phone, through adviser-assisted online messaging or in writing, and online messaging doesn’t require a follow-up phone call. The 31-day notice period is longer than it needs to be, while cancelling during the minimum term costs about 48% of the remaining standard charges on average. Sky’s free equipment-return process is good, but the 30-day deadline and non-return fees demand attention.

    Where do you want to go next?

    Read our main Sky Broadband review Visit Sky Broadband
    8.2 /10
    Overall score

    Cancelling your services score

    This score looks at how easy a provider makes it for you to cancel, what it costs when you're still in contract, and how much work you need to do to return equipment afterwards.

    fibredog mascot wearing a headset

    Having trouble choosing a broadband provider?

    No single best provider or package exists – only the best pick for you personally. Fibredog's YourMatch™ system uses thousands of provider metrics and a lot of maths to find you your perfect match.

    Check out YourMatch™ Browse all our Provider Reviews

    Some links on this page may earn us a small commission if you click through and buy. This never affects either what you pay, or our scores and recommendations. If, however, you’d rather bypass affiliate links, use this direct Sky Broadband link instead.