TALKTALK BROADBAND JOIN, SWITCH, CANCEL REVIEW

TalkTalk – join, switch or cancel: How easy is it?

You’d be amazed how different the picture is from one provider to the next in terms of what they’re prepared to do to get you on board, retain you, and in many cases cause friction when you want to leave. Let’s see how TalkTalk does.

By Dan Howdle Data checked 14 August 2026 Checked weekly

The fibredog mascot dog standing at at train section looking at a sign deciding whether to join TalkTalk, cancel, or switch to TalkTalk

Ease of joining

How simple it is to sign up, including online ordering, phone support, contact routes and whether the process feels straightforward.

9.5/10

Credit checks and eligibility

How eligibility works, including credit checks, social tariffs, affordability barriers and whether customers have clear alternatives.

7.1/10

Installation problems and compensation

What protection exists when installation goes wrong, including delays, missed appointments, compensation and how clearly problems are handled.

7.5/10

Switching from another provider

How easy it is to switch from another provider, including switching support, number porting, bill credits and avoidable disruption.

7.9/10

Moving home

How moving home is handled, including transfer options, availability checks, fees and what happens if service cannot continue.

6.7/10

Cancelling your service

How cleanly customers can leave, including cancellation routes, notice periods, early exit fees and equipment return requirements.

8.3/10

Overall score

TalkTalk makes joining, switching and cancelling about as easy as they can be. You can order whichever way suits you, although everyone gets a full credit check. TalkTalk handles the move from your old provider, but won’t help with any early exit fees. Moving home is straightforward too, although charging you unless you start a new contract is a bit cheeky. Cancelling is fairly painless, with live chat, phone and post all available. So, a few policies here that let it down, but the actual processes are among the easiest around.

Ease of joining

You can order TalkTalk broadband entirely online, by phone, through live chat or by requesting a callback. That’s just about every sensible thing covered. TalkTalk also sends you your contract documents before installation, so you’re not expected to commit first and discover the details later.

Enter your address before looking at packages

TalkTalk’s availability checker shows which Full Fibre packages and speeds it can provide at your address. The result depends on the network serving your home, so seeing TalkTalk Full Fibre advertised doesn’t mean every package in its range will necessarily be available to you.

Use those results as your starting point. You can then compare the packages TalkTalk can actually sell you where you live rather than wasting time choosing a speed that disappears when you reach the checkout.

The online order stays online

TalkTalk lets you complete the entire order online. You can check availability, choose a package, enter your details and confirm the service without reaching a point where you’re suddenly told to ring a sales team.

TalkTalk then emails your Contract Summary and Contract Information documents before installation. You must confirm that you’ve received them before the order can continue. It’s an extra step, but a worthwhile one: the important terms are placed in front of you before the service goes ahead.

Four ways to order, with no compulsory phone call

TalkTalk confirms what it can provide, sends the contract documents and requires you to acknowledge them before the order moves forward. Where an engineer visit, access to the property or permission from a landlord is needed, those arrangements must be sorted before the service can be installed.

If you’re switching provider, One Touch Switching removes most of the old admin. TalkTalk contacts your existing provider and confirms the transfer date, although any early-exit charge on your old contract remains your responsibility. TalkTalk can’t promise that every installation will be problem-free, but the ordering process itself leaves very little for you to piece together.

TalkTalk tells you what must happen before activation

TalkTalk confirms what it can provide, sends the contract documents and requires you to acknowledge them before the order moves forward. Where an engineer visit, access to the property or permission from a landlord is needed, those arrangements must be sorted before the service can be installed.

If you’re switching provider, One Touch Switching removes most of the old admin. TalkTalk contacts your existing provider and confirms the transfer date, although any early-exit charge on your old contract remains your responsibility. TalkTalk can’t promise that every installation will be problem-free, but the ordering process itself leaves very little for you to piece together.

INTERACTIVE TOOL

Which TalkTalk speed is right for me?

Tell us about your household and we will tell you the exact best-fit broadband package from TalkTalk.

Start here. Adjust the numbers, then calculate your result.

Step 1: Tell us what is in your home

Use the buttons below to tell us how many people and connected devices your household has.

People

0

TVs

0

Consoles / gaming PCs

0

Non-gaming computers

0

Mobiles

0

Smart devices

0

Step 2: Calculate your best-fit package

Once you are happy with the numbers above, press calculate and we will match your household to the closest TalkTalk package.

Your result

Recommended package — Estimated need: — Includes — headroom

Good fit

This speed is ideal for:

Where would you like to go next?

Visit TalkTalk See all tools

You can order TalkTalk broadband online, by phone, through live chat or by requesting a callback. That’s the kind of genuine choice providers often claim to offer, but don’t always deliver.

How to join TalkTalk without getting caught by the small print

Check what your address can get

Check TalkTalk at your address to see which Full Fibre packages, speeds and network options are available.
Choose a speed you will actually use

Pick a package that suits your household. The fastest option is rarely the sensible default.
Know about the hard credit check

TalkTalk runs a full Equifax credit check, so the application will leave a search on your credit file.
Order whichever way suits you

Order online, by phone, through live chat or request a callback if you'd rather talk it through.
Confirm the switch and installation

Confirm the contract documents, activation date, any engineer visit and what TalkTalk will handle during your switch.

You can complete a TalkTalk order online, call its sales team, use live chat or request a callback. The availability checker shows what you can actually buy, while the key contract documents arrive before installation. A compulsory credit check remains in the background, but the practical process of joining is clear and exceptionally easy to navigate.

Where would you like to go next?

Read our main TalkTalk review Visit TalkTalk

0.0 /10

Perfect!

Ease of joining score

This score looks at how easy a provider makes it for you to start an order, choose the route that suits you, and get help before you commit.

Credit checks and eligibility

Every TalkTalk broadband order comes with a full Equifax credit check, leaving a search record on your credit file. TalkTalk deserves credit for spelling that out before you order. What happens after the check is less reassuring, though. There’s no credit-check-free package and no social tariff.

How TalkTalk decides if you're eligible to sign up

First, TalkTalk checks your address

Enter your postcode to see which TalkTalk Full Fibre packages and speeds are available where you live.

This checks the service at your address. It doesn't tell TalkTalk whether it will accept you for a broadband contract.

You choose a package and enter your details

TalkTalk discloses that every order is subject to a full credit check before the service can go ahead.

It may also check your identity, look for fraud or ask you to provide evidence that confirms who you are.

TalkTalk carries out a hard credit check

The check is carried out through Equifax and leaves a TalkTalk credit search on your credit file.

That matters if your credit history is thin or damaged, or you've made several recent applications for credit.

If TalkTalk accepts you, the order carries on

Once TalkTalk is satisfied, the order can move on to confirmation, switching, installation and activation.

TalkTalk may separately ask for an upfront payment, security deposit or credit limit. These are different controls, not one standard rule.

If you fail, there's no standard alternative

TalkTalk doesn't publish a no-credit-check broadband package, and there is no current social tariff that sidesteps the assessment.

Its contract allows several credit controls, but TalkTalk doesn't promise that any of them will rescue a rejected application.

Remember TalkTalk makes ordering easy, but eligibility is much less forgiving. Every order gets a full Equifax check, and there's no reliable second route if the result stops your application.

The check leaves a search on your credit file

TalkTalk doesn’t hide behind vague wording about ‘eligibility’. It says every order is subject to a full credit check through Equifax, and that the resulting search will appear on your credit file. It may also check your identity, look for possible fraud or ask you to provide evidence confirming who you are.

That clarity is welcome because it gives you a chance to reconsider before applying. A hard search can hurt you if you have a thin or damaged credit history, especially if you’ve made several recent applications. TalkTalk tells you what it intends to do rather than letting you discover afterwards.

Passing the check can still come with conditions

TalkTalk can ask for an upfront payment before accepting your order. That money is credited to your account and used against future bills, so it isn’t simply an extra charge for having a weaker credit history.

Its contract also allows TalkTalk to request a security deposit or place a credit limit on the account. These are separate controls, and none is an alternative you can choose in advance. TalkTalk decides whether they’re appropriate and can still reject the application if it isn’t satisfied with the result of its checks.

There’s no dependable way around a rejection

TalkTalk doesn’t offer a broadband package that skips the credit check. It may accept you with an upfront payment, deposit or credit limit, but it makes no promises that any of those options will be available in every circumstance.

There’s no social tariff here either. That leaves people with a troubled credit history facing the same assessment as everyone else, without a lower-cost package or separate eligibility route to fall back on. TalkTalk is clear about the check, but not especially forgiving when the result causes a problem.

TalkTalk has no social tariff to fall back on

TalkTalk offers support if you're struggling to pay, but it doesn't have a current social tariff. That leaves new applicants facing the ordinary package price and TalkTalk's full credit check.

What help exists

You can ask TalkTalk for payment help

TalkTalk says it can help if you're having trouble paying. That support may be useful, but it isn't a benefit-linked broadband tariff.

The old Jobcentre scheme does not fill the gap

A historic referral scheme offered temporary help to some jobseekers. It wasn't a normal tariff you could apply for, and it isn't listed as current.

What's missing

There is no current reduced-price social tariff

You can't join TalkTalk on a generally available social tariff with a lower ongoing price and benefit-based eligibility.

It does not solve the credit-check problem

Every TalkTalk order still faces a full Equifax check. There is no social-tariff route that lets a new applicant avoid it.

fibredog illustration showing a broadband credit check

TalkTalk's credit check is hard, and the fallback is shaky

TalkTalk is clear that every order gets a full Equifax credit check. It is much less reassuring about what happens if your credit history causes a problem.

The good bit

TalkTalk tells you about the full check

TalkTalk explains before service goes ahead that the assessment creates a TalkTalk search on your credit file.

That gives you a chance to reconsider if you don't want another full credit application recorded.

The bad bit

Any fallback stays in TalkTalk hands

TalkTalk may request an upfront payment, security deposit or credit limit, but these are separate controls used at its discretion.

There is no no-credit-check package or current social tariff you can choose if TalkTalk won't approve the ordinary order.

Every TalkTalk order receives a full Equifax credit check, and TalkTalk clearly warns you that it will leave a search on your credit file. It may request an upfront payment, deposit or credit limit, but those choices remain entirely with them. With no no-credit-check package or social tariff available, a rejection can leave you with nowhere to go.

Where would you like to go next?

Read our main TalkTalk review Visit TalkTalk

7.1 /10

Overall score

Credit checks and eligibility score

This score looks at how clear and forgiving a provider is if your credit history might affect whether you can sign up or not, as well as whether they offer a social tariff to those on benefits.

Installation and compensation

TalkTalk may need access, permissions or a site survey before it can connect your home. It can also cancel the order if the address is outside its reach or the work proves impractical. You won’t pay for a service TalkTalk can't provide, while delayed activation and missed appointments can qualify for automatic compensation.

The address check isn’t always the final answer

Passing TalkTalk’s online availability check doesn’t guarantee that installation will go ahead. The order may still depend on a site survey, the network reaching your property and the available connection meeting TalkTalk’s minimum requirements.

TalkTalk can decide that the work is too difficult or that the necessary engineering arrangements aren’t practical. Most orders won’t reach that point, but unusual access, local infrastructure or permission problems can turn an apparently available service into one TalkTalk ultimately can't install.

You must secure any permission the work needs

TalkTalk makes you responsible for obtaining permission from your landlord, neighbour or anyone else whose property is affected by the installation. That can include permission to run cabling, reach shared areas or complete work outside your home.

Don’t leave those conversations until the engineer arrives. TalkTalk can refuse to proceed if the necessary access or permission is missing, and a failed or wasted visit may leave you facing an engineer charge. Check what the installation involves and settle any access questions beforehand.

No installation means your money comes back

TalkTalk can cancel an order if the address is beyond its network, the connection won’t meet its requirements or a survey shows that provision is too difficult. That gives TalkTalk the final say over whether the service is technically possible.

TalkTalk says any payment taken for a service it cannot provide must be returned to you, so that's something. The refund covers money paid for the failed order, but it's separate from automatic compensation for a delayed start, so the two shouldn’t be treated as the same.

Delays and missed appointments mean automatic compensation

TalkTalk participates in the automatic compensation scheme for delayed activation and missed appointments. When the qualifying conditions are met, compensation is added without you having to prove how much inconvenience or financial loss the problem caused.

Installation delays and installation appointments are covered across TalkTalk’s network. Automatic compensation for a total loss of service and repair appointments is documented for Openreach connections.

The TalkTalk installation process

TalkTalk uses the network available at your address, so the amount of work varies. You need to provide access and secure any landlord or neighbour permission. If TalkTalk cannot provide the ordered service, payments for it should be refunded.

1. Book

Choose an appointment during the order if the connection at your address needs an engineer visit.

2. Check

TalkTalk checks whether existing equipment can be used or whether new Full Fibre work and permissions are required.

3. Prepare

Agree a sensible position for the fibre box and Wi-Fi Hub 3, then clear the route and working area.

4. Attend

Make sure an adult is home who can provide access and agree practical decisions with the engineer.

5. Install

The engineer completes the necessary indoor and outdoor work, then fits and checks the connection equipment.

6. Rearrange

Tell TalkTalk early if you need to move the appointment. A covered appointment TalkTalk misses can qualify for automatic compensation.

7. Compensate

A covered activation delay earns automatic compensation for each qualifying day until the service starts.

8. Avoid charges

Provide access and the required permissions. A missed visit or a fault caused inside your home can lead to an engineer charge.

9. Go live

Connect the Wi-Fi Hub 3 and check that the broadband works on the confirmed activation date.

10. Escalate

Contact TalkTalk if the service does not start. Use its formal complaints route rather than letting an unexplained delay drift.

fibredog mascot looking worried beside a knocked-over plant pot

Before your TalkTalk engineer arrives

Choose the equipment position

Decide where the fibre box and Wi-Fi Hub 3 can sit sensibly, with power nearby and open space around the hub.
Clear the access route

Move furniture, unlock gates and clear the indoor and outdoor areas where the engineer may need to work.
Secure permission first

Get permission from the owner, landlord, neighbour or building manager for work on the property or in shared areas.
Keep somebody at home

Make sure an adult can provide access and agree the installation route and equipment position with the engineer.
Check your account afterwards

After activation, check the service, installation charges and any automatic compensation credits on your TalkTalk account.

TalkTalk can cancel an installation that proves unavailable or impractical, but it must return payments taken for any service it can't provide. Delayed activation and missed appointments also qualify for automatic compensation. You remain responsible for access and permissions, while some post-installation compensation protections depend on the network (Openreach versus CityFibre).

Where would you like to go next?

Read our main TalkTalk review Visit TalkTalk

7.5 /10

Overall score

Installation and compensation score

This score looks at how well you’re protected if installation is delayed, an engineer visit is missed, or your broadband can’t be installed as planned.

Switching from another provider

TalkTalk contacts your old provider and arranges the transfer through One Touch Switching. It will usually try to keep your telephone number, and delayed installation is covered by automatic compensation. You can also get help before ordering by phone, live chat or callback.

TalkTalk takes care of the switch, but not the cost of leaving

One Touch Switching removes the admin

Order your new package and TalkTalk contacts your existing provider, confirms the transfer date and arranges the switch. You don’t normally need to cancel your old service separately or coordinate the two providers yourself.

Help is easy to find before you commit. You can order online or by phone, ask questions through live chat or request a callback. TalkTalk also sends your Contract Summary and Contract Information documents before installation and requires you to confirm receipt, giving you another chance to check the details before the switch goes ahead.

TalkTalk won't help you with your early-exit charges

TalkTalk offers no switching credit as some providers do. If you leave your old provider during its minimum term, you must pay any resulting early-exit charge yourself. TalkTalk won’t reimburse it, contribute towards it or add anything to your new account.

That means switching to TalkTalk before your existing contract ends can get expensive, unlike some other providers who will cover that cost. Check when your current contract ends and what leaving early would cost before placing the order. If the charge is substantial, waiting may make more sense, or choosing a provider that offers switching credit instead.

Your phone number is supported and installation delays are covered

TalkTalk will usually try to bring your existing telephone number across with the broadband service if you still have need of it. Porting isn’t guaranteed, so be sure and provide the correct details during the order and wait for confirmation. If the transfer isn’t possible, TalkTalk will give you a new number.

Delayed activation also qualifies for automatic compensation. The same is true of covered installation appointments. It doesn’t prevent a delay from disrupting the switch, but it does mean TalkTalk can’t simply miss the agreed start date without the compensation taking effect.

Sources: TalkTalk, All compared providers

COMPARISON CHART

How much will TalkTalk pay to buy you out?

This chart shows which providers currently offer broadband contract buyout, and how much they may pay toward leaving your old contract.

Provider N/A Maximum broadband contract buyout offered by this provider.

National average N/A The national average buyout amount among providers that offer it in our database.

Providers N/A providers currently offer broadband contract buyout in our database.

Broadband contract buyout by provider

Maximum buyout amount by provider

Provider view

Where would you like to go next?

Visit TalkTalk See all tools

The national average benchmark only includes providers that currently offer broadband contract buyout in our database.

TalkTalk handles the transfer through One Touch Switching, offers several routes for pre-sales help, usually supports number porting and provides automatic compensation for delayed installations. However, there’s no switching credit (broadband buyout) whatsoever, so leaving your old provider early can turn a simple move into an expensive one.

Where would you like to go next?

Read our main TalkTalk review Visit TalkTalk

7.9 /10

Overall score

Switching from another provider score

This score looks at how much help you get when moving from another broadband provider, including contract buyout support, number porting and protection if installation is delayed.

Moving home

Tell TalkTalk at least three weeks before you move and it can transfer your broadband without automatically restarting the minimum term. You can keep your existing contract, but TalkTalk may charge you for moving it to your new home. Agree to start a new minimum term and the fee disappears, which is a fairly blatant attempt to tie you in again.

Give TalkTalk at least three weeks to arrange the move

TalkTalk recommends getting in touch three to four weeks before moving day, although it won’t accept the request more than three months in advance. That gives it time to check the new address, confirm what’s available and arrange any installation work.

Don’t assume your current package will follow you unchanged. Network availability varies by address, and the new property may need different equipment or an engineer visit. Confirm when service at the old home ends and when the new connection should become active before finalising the move.

Keeping your contract can cost more than replacing it

You can transfer your current TalkTalk contract to your new address without starting another minimum term. Moving home doesn’t mean you have to sign a new agreement, even if TalkTalk would rather you did.

Keeping the existing contract can attract a sizeable home-move fee, while agreeing to a new minimum term removes it. So the choice is technically yours, but weighted against you. TalkTalk gives you a clear financial incentive to lock yourself in again, which feels unnecessarily grubby.

TalkTalk moving-home checklist

Check the new address

Confirm which TalkTalk packages are available and whether the new property needs an engineer installation.
Give TalkTalk at least three weeks

TalkTalk recommends getting in touch three to four weeks before moving, but no more than three months ahead.
Confirm both service dates

Check when broadband at the old address ends and when TalkTalk expects the new connection to become active.
Choose between the fee and a new term

Keeping an existing current contract can carry a move fee. Starting a new minimum term removes that fee, so compare both choices carefully.
Track the move

Watch for contract documents, equipment delivery, installation details and any change to the activation date before moving day.

An unavailable service doesn’t guarantee a free escape

TalkTalk must first check what it can provide at the new address. If your existing package isn’t available, it may offer a different current package instead. People moving with an older legacy service may also need to change to something newer.

Troublingly, TalkTalk doesn’t automatically waive its early-exit charge simply because it cannot provide service at your new home. The exact outcome depends on the contract and circumstances, so get it confirmed before moving. Paying to leave broadband that can’t follow you would be a particularly bitter final bill.

TalkTalk recommends sensible notice, checks the new address and lets you transfer a current contract without automatically restarting the minimum term. Unfortunately, keeping that agreement can attract a home-move fee, while recontracting removes it. Worse, an early-exit charge isn’t automatically waived when TalkTalk cannot serve the new address. Devil or deep-blue sea? You get to choose. Delightful.

Where would you like to go next?

Read our main TalkTalk review Visit TalkTalk

6.7 /10

Overall score

Moving home score

This score looks at how easy it is to move your broadband to a new address, and how easy it is to get a brand new service from them pre-installed for your move-in day.

Cancelling your services

You can cancel TalkTalk through live chat, by phone or in writing, so leaving doesn’t depend on making a telephone call. Outside your minimum term, 30 days’ notice normally applies. Cancelling early brings a fixed charge for every whole month remaining, while any equipment TalkTalk asks for must be returned within 28 days of receiving the return bag.

Live chat counts as online cancellation

TalkTalk’s Thinking of Leaving team accepts cancellations through live chat. An adviser must verify the account and process the request, but you can complete the cancellation there without following it up by phone.

It isn’t a self-service cancel button, so you’ll still need a conversation with somebody. Even so, live chat is a proper online route rather than another page that simply displays a telephone number. You can also cancel by phone or send written notice through the post.

The cooling-off period gives you a clean exit

The 14-day cooling-off period begins the day after TalkTalk accepts your order. Cancel within that window and there’s no early-termination penalty, although you must still pay for any broadband you’ve already used.

Equipment can have its own cancellation period beginning when it arrives, so don’t assume every deadline starts on the same date. If you change your mind, contact TalkTalk promptly rather than waiting until the final day and hoping every part of the order is still covered.

Leaving early means a predictable but substantial charge

TalkTalk charges a fixed amount for each whole month left in your minimum term. That makes the likely cost easier to work out than a formula involving future package prices, but a long stretch of contract remaining can still produce a sizeable final bill.

The charge is less severe than demanding every remaining package payment in full, and future annual price rises aren’t folded into it. Even so, check TalkTalk’s current cancellation table before giving notice. The amount depends on your package and how many chargeable months remain.

The return bag starts a 28-day countdown

TalkTalk may require equipment supplied with an order, renewal or upgrade to be returned after cancellation. You have 28 days from receiving its return bag, not from the date you first asked to leave. If TalkTalk doesn’t send a bag, it says the equipment needn’t be returned.

The return itself is free. TalkTalk supplies the packaging and label, with options including ParcelShop, Post Office or Royal Mail and collection from your home. Keep the tracking receipt until the account is settled, because charges can apply if equipment is missing, lost or damaged.

AT A GLANCE

Cancelling TalkTalk at a glance

A quick view of the routes, notice periods, fees and equipment-return rules you may need to deal with.

Rule

Status

Customer impact

Notice and routes

Notice period

30 days

Neutral

Online cancellation

Yes

Helpful

Phone cancellation

Yes

Helpful

Postal cancellation

Yes

Helpful

Phone call required

No

Helpful

Cooling-off period

14 days

Helpful

Early exit fees

Early exit fee during minimum term

Yes

Restrictive

Early exit fee calculation

37% of remaining charges

Neutral

Fee capped at remaining contract value

Yes

Helpful

Future price rises included in fee

No

Helpful

Equipment returns

Equipment return required

Yes

Restrictive

Return packaging provided

Yes

Helpful

Return label provided

Yes

Helpful

Free equipment return

Yes

Helpful

Equipment collection

Yes

Helpful

Return deadline

28 days

Neutral

Non-return fee

Yes

Restrictive

Easier for customers

Standard or depends on context

Can add cost, effort or pressure

TalkTalk gives you three genuine ways to cancel and doesn’t make a phone call compulsory. Just watch the 30-day notice period, check the cost if you’re still in contract and return any requested equipment within 28 days of receiving the bag.

TalkTalk pre-cancellation checklist

Check your contract end date

Find out whether you're still inside the minimum term and allow for TalkTalk's normal 30-day cancellation notice.
Work out the likely fee

Check the fixed monthly early termination charge for your package and multiply it by the chargeable months remaining.
Choose the right route

Use One Touch Switch when changing provider. Otherwise cancel through TalkTalk live chat, by phone or in writing.
Return the equipment within 28 days

Use the prepaid return or collection route and send every item TalkTalk requests back within 28 days.
Keep proof until it is closed

Save the cancellation confirmation, equipment tracking and final bill until TalkTalk confirms that the account is settled.

You can cancel TalkTalk through live chat, by phone or in writing, with no compulsory telephone call. The 14-day cooling-off period is clear, and equipment returns are free and well organised. The main drawbacks are 30 days’ notice, an early-exit charge for every whole month remaining and possible fees for equipment that isn’t returned.

Where do you want to go next?

Read our main TalkTalk review Visit TalkTalk

8.3 /10

Overall score

Cancelling your services score

This score looks at how easy a provider makes it for you to cancel, what it costs when you're still in contract, and how much work you need to do to return equipment afterwards.

TalkTalk – join, switch or cancel: How easy is it?

Where would you like to go?

Having trouble choosing a broadband provider?

Ease of joining

Credit checks and eligibility

Installation problems and compensation

Switching from another provider

Moving home

Cancelling your service

There are two unique tools in this review!

Fibredog Package Speed Calculator

Fibredog Broadband Buyout Comparison

Ease of joining

Enter your address before looking at packages

The online order stays online

Four ways to order, with no compulsory phone call

TalkTalk tells you what must happen before activation

Which TalkTalk speed is right for me?

Step 1: Tell us what is in your home

Step 2: Calculate your best-fit package

Your result

Where would you like to go next?

How to join TalkTalk without getting caught by the small print

Check what your address can get

Choose a speed you will actually use

Know about the hard credit check

Order whichever way suits you

Confirm the switch and installation

Where would you like to go next?

Ease of joining score

How we calculate this score

Credit checks and eligibility

How TalkTalk decides if you're eligible to sign up

First, TalkTalk checks your address

You choose a package and enter your details

TalkTalk carries out a hard credit check

If TalkTalk accepts you, the order carries on

If you fail, there's no standard alternative

The check leaves a search on your credit file

Passing the check can still come with conditions

There’s no dependable way around a rejection

TalkTalk has no social tariff to fall back on

You can ask TalkTalk for payment help

The old Jobcentre scheme does not fill the gap

There is no current reduced-price social tariff

It does not solve the credit-check problem

TalkTalk's credit check is hard, and the fallback is shaky

TalkTalk tells you about the full check

Any fallback stays in TalkTalk hands

Where would you like to go next?

Credit checks and eligibility score

How we calculate this score

Installation and compensation

The address check isn’t always the final answer

You must secure any permission the work needs

No installation means your money comes back

Delays and missed appointments mean automatic compensation

The TalkTalk installation process

1. Book

2. Check

3. Prepare

4. Attend

5. Install

6. Rearrange

7. Compensate

8. Avoid charges

9. Go live

10. Escalate

Before your TalkTalk engineer arrives

Choose the equipment position

Clear the access route

Secure permission first

Keep somebody at home

Check your account afterwards

Where would you like to go next?

Installation and compensation score

How we calculate this score

Having trouble choosing a broadband provider?

Switching from another provider

TalkTalk takes care of the switch, but not the cost of leaving