COMPARE CUSTOMER SERVICE FROM ANY UK PROVIDER

Compare customer service among UK broadband providers

Which broadband providers go the extra mile when things go wrong? Our tool compares the customer service records of most major UK providers, helping you see which ones deliver.

The fibredog mascot dog as a bellhop, pressing a bell for service to denote customer service

Customer experience chart

How to use this tool

Pick two providers

Start with the two provider boxes at the top. Choose the broadband companies you want to compare and the chart will update for both of them.
Switch the view

Use the Ofcom and Trustpilot buttons to change what you’re looking at. Then use the smaller buttons to jump between satisfaction, complaints, call waits, review scores and review mix.
Check the trend, not one dot

One year can be a blip, so don’t get too hung up on a single point. Look at whether a provider is getting better, getting worse, or just sitting in the same place.

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INTERACTIVE CHART

Compare customer experience by provider

Choose two broadband providers, then use the buttons below to compare Ofcom and Trustpilot customer experience data.

Provider

Overall service satisfaction

Ofcom satisfaction with service overall

5-year view

Latest valueN/AMost recent data point

Five-year changeN/AOldest to newest

Best yearN/ABest point shown

Worst yearN/AWeakest point shown

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Sources: Ofcom, Trustpilot.

Having trouble choosing a broadband provider?

No single best provider or package exists – only the best pick for you personally. Fibredog’s YourMatch™ system uses thousands of provider metrics and a lot of maths to find you your perfect match.

Check out YourMatch™ Browse all our Provider Reviews

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Compare customer service among UK broadband providers

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Overall service satisfaction

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