CHECK IF YOU’RE ALLOWED TO CHANGE YOUR EXISTING PACKAGE

Can I upgrade or downgrade my broadband package?

Providers have different rules for changing packages. Tell us who you’re with and whether you want to upgrade or downgrade, and we’ll explain the rules and whether the change is allowed.

the fibredog mascot dog coming out of a changing room wearing ridiculous attire to denote changing packages

Package changes

How to use this tool

Choose your provider

Pick the provider you’re with now. If we’ve already filled it in from the page, you can still switch it before you start.
Answer the basics

Tell it whether you want to upgrade or downgrade, why you’re doing it, and whether you’re still in your minimum term. That’s the bit that usually changes the rules.
Check the next step

You’ll see whether the change is usually allowed, whether a new minimum term may start, and whether you’re better off changing package or looking elsewhere.

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INTERACTIVE TOOL

Broadband Package Change Checker

Check whether your provider lets you upgrade or downgrade your broadband package, and what to watch before you agree.

Step 1: Which provider are you currently with?

Choose your provider below, then answer the package-change questions.

Step 2: What are you trying to do?

Choose whether you want to move to a faster package or reduce what you pay for broadband.

Step 3: What are you trying to change?

Choose upgrade or downgrade first, then pick the closest reason.

Step 4: Are you still inside your minimum contract term?

Mid-contract changes are where the stricter rules apply.

Step 5: What’s the situation?

Once you have answered the questions above, we will show the package-change rules for your provider.

Your package change result

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