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VODAFONE BROADBAND JOIN, SWITCH, CANCEL REVIEW

Vodafone Broadband – join, switch or cancel: How easy is it?

Most providers make it remarkably easy to, because of course they do. They like new customers. But it’s not all the same in every direction, and some providers make switching and cancelling trickier than it needs to be. Let’s take a look at Vodafone Broadband.

By Data checked  Checked weekly
The fibredog mascot dog standing at at train section looking at a sign deciding whether to join Vodafone broadband, cancel, or switch to Vodafone broadband
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Scorecard Six key areas, one overall score, all in one place. Ease of joining How easy is it to sign up, including methods and contact routes? Credit checks and eligibility Are there credit checks? What type? Is there a social tariff? Installation problems and compensation What happens when there are problems installing your broadband Switching from another provider How easy is it? Is there switch credit available? Can you port your number? Moving home Can you transfer your services easily? Do fees apply? Cancelling your service Covering everything from fees to equipment return and notice periods.
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Vodafone Broadband join, switch, cancel scorecard

Six key areas. One overall score. All calculated using our transparent methodology.

Ease of joining

How simple it is to sign up, including online ordering, phone support, contact routes and whether the process feels straightforward.

10/10

Credit checks and eligibility

How eligibility works, including credit checks, social tariffs, affordability barriers and whether customers have clear alternatives.

6.3/10

Installation problems and compensation

What protection exists when installation goes wrong, including delays, missed appointments, compensation and how clearly problems are handled.

9.2/10

Switching from another provider

How easy it is to switch from another provider, including switching support, number porting, bill credits and avoidable disruption.

9.7/10

Moving home

How moving home is handled, including transfer options, availability checks, fees and what happens if service cannot continue.

4.2/10

Cancelling your service

How cleanly customers can leave, including cancellation routes, notice periods, early exit fees and equipment return requirements.

7.0/10

Ease of joining

You can order Vodafone Broadband entirely online without being forced to phone anyone before checkout. If you’d rather speak to someone, you can order by phone, request a callback or use live chat instead. Vodafone also checks your address first and filters its unusually complicated multi-network range into the packages it can actually provide at your home.

Check your address before comparing anything

Your address decides far more than whether Vodafone Full Fibre is available. Vodafone uses Openreach, CityFibre and Community Fibre, and the network serving your home can change the packages, top speed and upload performance you’re offered.

Put your address into Vodafone’s broadband checker and it filters the range accordingly. You won’t waste time comparing packages that look available nationally but can’t actually be installed at your home.

The entire order can be completed online

Vodafone’s website can take you from the initial availability check through to choosing a package and submitting the order. It doesn’t suddenly stop and tell you to phone the sales team once you’ve already entered your details.

Keeping the whole process online gives you time to compare the packages available at your address and read the contract information properly. You can make the decision in your own time rather than trying to remember a list of speeds, extras and terms read out over the phone.

Phone, callback and live chat are all available

Vodafone also covers every sensible alternative to ordering online. You can place the order by phone, request a callback or use live chat when you want sales help without starting a telephone conversation.

That choice is useful when your address produces several similar-looking packages or you want something explained before committing. You can ask the question using whichever contact route suits you and then decide how you want to complete the order.

Vodafone hides most of the network complexity

Vodafone’s use of three different Full Fibre networks makes its package range more complicated than most. Thankfully, you don’t need to work out whether Openreach, CityFibre or Community Fibre serves your home before starting the order.

Enter your address and Vodafone shows the packages available there, including the relevant speed versions supplied through its network partners. It turns a potentially confusing national range into a manageable list of choices you can actually buy.

INTERACTIVE TOOL

Which Vodafone Broadband speed is right for me?

Tell us about your household and we will tell you the exact best-fit broadband package from Vodafone Broadband.

Start here. Adjust the numbers, then calculate your result.

Step 1: Tell us what is in your home

Use the buttons below to tell us how many people and connected devices your household has.

People
0
TVs
0
Consoles / gaming PCs
0
Non-gaming computers
0
Mobiles
0
Smart devices
0

Step 2: Calculate your best-fit package

Once you are happy with the numbers above, press calculate and we will match your household to the closest Vodafone Broadband package.

Your result

Recommended package — Estimated need: — Includes — headroom
Good fit

This speed is ideal for:

    Where would you like to go next?

    Visit Vodafone Broadband See all tools

    If you’re seriously considering joining Vodafone, our package recommendation tool above will narrow down its unusually broad range and show which available package actually suits your household.

    joining mascot

    How to join Vodafone Broadband without tripping over the small print

    1. Check what your address can get

      Check Vodafone Broadband at your address to see the packages and network versions available where you live.

    2. Do not overbuy the speed

      Compare packages carefully. Multi-gigabit broadband is expensive overkill for most homes, however impressive the headline looks.

    3. Expect a hard credit check

      Vodafone Broadband runs a hard credit check and does not publish a deposit-backed route if your application fails.

    4. Choose how you want to order

      Order online, call Vodafone Broadband, request a callback or use live chat if you want help choosing.

    5. Keep your final bill handy

      If Switch and Save applies, keep your old provider's final bill and claim after Vodafone Broadband activates your service.

    You can order Vodafone Broadband entirely online, call its sales team, request a callback or get help through live chat. Its address checker also filters a complicated multi-network range into the packages available at your home. Nothing forces you to change contact route or make an unwanted phone call before completing the order. It is, in fact, perfect.

    Where would you like to go next?

    Read our main Vodafone Broadband review Visit Vodafone Broadband
    0.0 /10
    Perfect!

    Ease of joining score

    This score looks at how easy a provider makes it for you to start an order, choose the route that suits you, and get help before you commit.

    Credit checks and eligibility

    Vodafone runs a hard credit check before accepting a broadband order, and it tells you this before you apply. The warning is welcome because the search leaves a footprint other lenders can see. What happens after a failed check isn't ideal, though, because there’s no published deposit, advance-payment option or no-credit-check package to give you another route in.

    How Vodafone Broadband decides if you're eligible to sign up

    First, Vodafone Broadband checks your address

    Enter your postcode to see which Vodafone Broadband packages and network versions are available at your home.

    Availability is not final approval. Vodafone Broadband can still reject an order after its service and eligibility checks.

    You choose a package and enter your details

    Vodafone Broadband tells you that applying involves a credit check before it completes the broadband order.

    It uses your details for credit, identity and fraud checks, then applies its own rules when making the decision.

    Vodafone Broadband runs a hard credit check

    Experian, Equifax and TransUnion can record a search footprint that may be visible to other lenders.

    It can matter if your credit record is already fragile, even when the application doesn't result in broadband.

    If you pass, the order carries on

    Once Vodafone Broadband accepts the application, the order can move on to switching, installation and activation.

    Installation still depends on feasibility, permissions and any necessary work at your address.

    If you fail, there's no deposit-backed route

    You can appeal or correct information, but Vodafone Broadband does not publish a security-deposit or credit-limit alternative for fixed broadband.

    Its Essentials social tariff still involves a credit check, so that is not a way around a failed assessment either.

    Remember A rejection doesn't automatically mean you have bad credit. Identity, address and Vodafone Broadband's own scoring can all affect the decision.

    Vodafone tells you the credit check will leave a mark

    Vodafone sends your details to Experian, Equifax and TransUnion when you apply. The agencies record a hard search that can be seen by other lenders, while Vodafone uses its own scoring to decide whether it will accept the order. Identity, address and fraud checks can all form part of that decision.

    At least Vodafone tells you about the check before you complete the application. You can decide whether to proceed knowing that the search will appear on your credit file even if Vodafone ultimately refuses to provide the broadband. That's far better than discovering that after an unsuccessful order.

    Fail the check and you're stuffed

    If Vodafone rejects the application, you can appeal or correct information that may have caused the problem. What you can't do is choose a published deposit, advance payment or restricted account as an alternative way to get the broadband. Vodafone offers no dependable second application route.

    That makes the decision unusually unforgiving. A rejection can leave a hard search on your credit file without leaving you any reliable second route into Vodafone Broadband. Appealing the original decision is not the same as being offered another way to qualify.

    Vodafone Essentials social tariff won’t get you around the credit check

    Vodafone Fibre 2 Essentials is aimed at people receiving qualifying benefits, but it still requires a credit check. It can reduce the cost of broadband for an accepted applicant, yet it does nothing for someone Vodafone refuses through its normal assessment. There's no separate no-credit-check social tariff.

    That's a serious weakness. People applying for a social tariff may be more likely to have a thin or damaged credit history, but Vodafone gives them no separate rule around the hard check used for its ordinary broadband packages.

    Vodafone Broadband has a social tariff, but the credit check stays

    Vodafone Broadband has a genuine social tariff for eligible benefit recipients, including new applicants. It removes several nasty cost traps, but it still puts you through Vodafone Broadband's normal credit assessment.

    What it does

    It is open to new and existing applicants

    Eligible people receiving specified benefits can apply directly or move from an existing Vodafone Broadband package.

    It removes several common contract costs

    Essentials has no setup fee, no in-contract price rise and no early termination charge. Those are genuinely useful protections.

    What it doesn't do

    Vodafone Broadband still runs a hard credit check

    The social tariff isn't exempt from Vodafone Broadband's credit assessment, so applying can still leave a visible search on your credit file.

    A failed check has no published backup route

    Vodafone Broadband doesn't publish a deposit, advance-payment or credit-limit alternative if the fixed broadband application fails.

    fibredog illustration showing a broadband credit check

    Vodafone Broadband's hard check can leave you nowhere useful to go

    Vodafone Broadband is open about running a credit check and the footprint it can leave. The problem is that a failed application has no published deposit-backed second chance.

    The good bit

    Vodafone Broadband explains the search

    Vodafone Broadband says Experian, Equifax and TransUnion may record a search that other lenders can see.

    You can stop before completing the application if another visible credit search would cause you concern.

    The bad bit

    There is no published fixed broadband fallback

    An appeal can challenge or correct the decision, but it isn't an alternative payment arrangement that guarantees service.

    Vodafone Broadband publishes no fixed broadband deposit or credit-limit route, and its Essentials social tariff still requires a credit check.

    Vodafone explains the hard credit check before you apply, but that's where the helpfulness ends. A failed application can leave a visible search on your credit file, with no published deposit, advance-payment or restricted-account alternative. Even the Vodafone Essentials social tariff requires the same hard check. Appeal the decision or go elsewhere are effectively your only other choices.

    Where would you like to go next?

    Read our main Vodafone Broadband review Visit Vodafone Broadband
    6.3 /10
    Overall score

    Credit checks and eligibility score

    This score looks at how clear and forgiving a provider is if your credit history might affect whether you can sign up or not, as well as whether they offer a social tariff to those on benefits.

    Installation and compensation

    If your home already has a usable Full Fibre connection, Vodafone can normally activate the service without major installation work. Where new cabling, access or an engineer visit is needed, you’re responsible for securing any permissions.

    Your address determines what the engineer needs to do

    Vodafone first checks whether the service can be installed at your address and whether the existing fibre equipment can be used. If everything needed is already there, joining may involve little more than connecting the router when the service is activated.

    A new Full Fibre installation can require access inside and outside the property, new cabling and a small fibre box fitted in your home. You’ll need to agree sensible positions with the engineer and make sure the areas they need to reach are accessible.

    You must secure any permission the work requires

    Vodafone makes you responsible for getting permission from a landlord, property owner or anyone else whose land or building is affected. Some installations also require a formal agreement allowing Vodafone or its network partner to install and maintain the connection.

    Don’t leave that conversation until the engineer arrives. Vodafone can refuse or cancel the installation when the necessary permission or access is missing, and a missed visit or late appointment change can leave you facing an engineer charge.

    If Vodafone can’t install it, you get your money back

    An available package at the postcode-check stage isn’t an absolute promise that installation will succeed. Vodafone can still refuse or cancel the order if its final checks find that providing or maintaining the connection would be impractical or excessively expensive.

    That's disappointing when you’ve already planned around an activation date, but you shouldn’t be left paying for broadband Vodafone never provides. Any charges already paid for the failed order should be refunded.

    Delays and missed appointments trigger compensation

    Vodafone belongs to Ofcom’s automatic compensation scheme. If your activation is delayed beyond the confirmed date, qualifying delays earn compensation automatically for each day you’re left waiting. You shouldn’t have to calculate a loss or prove that the delay cost you money.

    The same protection covers qualifying missed engineer appointments, with the payment added as credit to your account. It is clear, automatic protection for the two installation failures most likely to waste your time or leave your new home without broadband.

    The Vodafone Broadband installation process

    Vodafone Broadband can use different network partners, so the installation depends on your package and address. You must provide access and any necessary permission. The order can still be refused if the practical installation proves unworkable.

    1. Book

    Choose an available engineer appointment during the order when your home needs new Full Fibre equipment.

    2. Check

    Vodafone Broadband and its network partner check feasibility, existing equipment and whether extra work or permission is needed.

    3. Prepare

    Agree where the fibre box and supplied hub should sit, then clear enough space for the engineer to work.

    4. Attend

    Make sure somebody is home who can provide access and approve the practical installation decisions.

    5. Install

    The engineer completes the required work inside and outside, then installs the connection equipment.

    6. Rearrange

    Give Vodafone Broadband enough notice if you need to move the visit. Covered missed appointments can qualify for automatic compensation.

    7. Compensate

    A qualifying delay to the promised activation date earns automatic compensation while the delay continues.

    8. Avoid charges

    Secure landlord or property permission in advance and make sure the engineer can reach every agreed work area.

    9. Go live

    Connect the supplied hub and check that Vodafone Broadband works on the confirmed activation date.

    10. Escalate

    Report a failed or delayed start to Vodafone Broadband and use its formal complaints route if the problem is not resolved.

    fibredog mascot looking worried beside a knocked-over plant pot

    Before your Vodafone Broadband engineer arrives

    1. Choose the equipment position

      Decide where the fibre box and supplied hub can sit sensibly, with power nearby and enough open space around the hub.

    2. Clear the access route

      Move furniture, unlock gates and clear the indoor and outdoor areas where the network engineer may need to work.

    3. Secure permission first

      Get permission from the owner, landlord or building manager for any work on the property or in shared areas.

    4. Keep somebody at home

      Make sure an adult can provide access and agree the installation route and equipment position with the engineer.

    5. Check your account afterwards

      After activation, check the service, installation charges and any automatic compensation credits on your Vodafone Broadband account.

    Qualifying activation delays and missed engineer appointments earn automatic compensation, while money paid towards an installation Vodafone cannot complete should be refunded. You remain responsible for access and property permission, and Vodafone can cancel an impractical installation after its final checks. Those are normal limitations around an otherwise excellent set of protections.

    Where would you like to go next?

    Read our main Vodafone Broadband review Visit Vodafone Broadband
    9.2 /10
    Overall score

    Installation and compensation score

    This score looks at how well you’re protected if installation is delayed, an engineer visit is missed, or your broadband can’t be installed as planned.

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    Having trouble choosing a broadband provider?

    No single best provider or package exists – only the best pick for you personally. Fibredog's YourMatch™ system uses thousands of provider metrics and a lot of maths to find you your perfect match.

    Check out YourMatch™ Browse all our Provider Reviews

    Switching from another provider

    Vodafone coordinates your switch through 'One Touch Switch', supports number porting where possible and pays automatic compensation for activation delays. You can order online or get help by phone, callback or live chat before committing. Vodafone Switch and Save adds up to £200 towards an eligible exit charge, although you must pay the old bill first and claim the account credit afterwards.

    Vodafone helps with the old bill, the old number and the new connection

    Vodafone coordinates the switch and answers questions first

    One Touch Switch means you normally place the order with Vodafone and let it contact your current provider. The two companies coordinate the broadband transfer, removing the separate cancellation call and reducing the chance of you ending the old service too early.

    You can order online, phone Vodafone, request a callback or use live chat if you want help before committing. That matters when you need to check what happens to a bundled service, confirm the installation arrangements or make sure the timing works before Vodafone starts the move.

    Your number and activation date both get protection

    Vodafone supports transferring your existing home-phone number where technically possible. It cannot guarantee that every number will survive every switch, so provide the correct details during the order and check the confirmation before allowing the old service to end.

    If the new broadband misses its confirmed activation date, qualifying delays earn automatic compensation for each day you’re left waiting. That is important protection during a switch: an easy ordering process means little if your old connection ends and the replacement isn’t ready.

    Switch and Save can cover part of your exit charge

    Vodafone’s Switch and Save offer contributes up to £200 towards an eligible early termination charge from your previous broadband provider. It can make an early move much easier to justify, but availability depends on the package and offer you joined through.

    You pay the old provider first, keep the final bill and submit the evidence within 90 days of Vodafone activation. The approved amount is added to your Vodafone account as credit rather than paid into your bank, so this is reimbursement with conditions, not a cash joining gift.

    Sources: Vodafone Broadband, All compared providers

    COMPARISON CHART

    How much will Vodafone pay to buy you out?

    This chart shows which providers currently offer broadband contract buyout, and how much they may pay toward leaving your old contract.

    Provider N/A Maximum broadband contract buyout offered by this provider.
    National average N/A The national average buyout amount among providers that offer it in our database.
    Providers N/A providers currently offer broadband contract buyout in our database.

    Broadband contract buyout by provider

    Maximum buyout amount by provider

    Provider view

    Where would you like to go next?

    Visit Vodafone See all tools

    The national average benchmark only includes providers that currently offer broadband contract buyout in our database.

    One Touch Switch removes the separate cancellation call, Vodafone supports number porting where possible and qualifying activation delays earn automatic compensation. Help is available online, by phone, callback or live chat. Switch and Save can also cover up to £200 of an eligible exit charge, although its evidence requirements and account-credit payment add some paperwork.

    Where would you like to go next?

    Read our main Vodafone Broadband review Visit Vodafone Broadband
    9.7 /10
    Overall score

    Switching from another provider score

    This score looks at how much help you get when moving from another broadband provider, including contract buyout support, number porting and protection if installation is delayed.

    Moving home

    Give Vodafone 30 days’ notice and it can transfer your broadband if it offers a suitable service at the new address. The move may bring installation charges, a different package or a fresh minimum term. Worse, if Vodafone can’t serve your new home, its contract still leaves the door open to an early termination charge.

    Check the new address before you order

    If you’re joining Vodafone ahead of a move, start by checking exactly what it sells at the new address. Package choice and speeds vary by property, and availability at your current home tells you nothing about what Vodafone can install elsewhere.

    A working connection may still require an engineer visit, access to the property or permission from a landlord. Check the installation date as well as the advertised speed: broadband that arrives after moving day isn’t much use during the move itself.

    Give Vodafone 30 days’ notice – then check the new contract

    Vodafone asks for 30 days’ notice when an existing customer moves. It will transfer the service only if an appropriate Vodafone package is available at the new address, so contact it before fixing your moving-day arrangements around the broadband.

    Don’t assume your existing deal will simply carry on unchanged. Vodafone may apply connection or installation charges, and the move can require a new agreement with a new minimum term. Get the package, charges, activation date and contract end date confirmed before agreeing to anything.

    mascot convoy 1

    Vodafone Broadband moving-home checklist

    1. Check the new address

      Confirm that Vodafone Broadband can serve the new address and which package and installation route are available.

    2. Give Vodafone Broadband 30 days

      Contact Vodafone Broadband at least 30 days before moving and provide the new address and planned move date.

    3. Confirm both service dates

      Check when the old connection ends and when Vodafone Broadband expects service at the new home to begin.

    4. Read the new terms carefully

      Connection charges and a new minimum term may apply. Vodafone Broadband may even charge an exit fee if it cannot serve the new address.

    5. Track the move

      Watch for agreement documents, equipment delivery, engineer details and any change to the activation date before moving day.

    Vodafone may charge you when it can’t follow you

    Here’s the nasty bit. If Vodafone can’t provide broadband at your new UK address, you can end the agreement after supplying evidence of the move. Its terms nevertheless reserve the right to apply termination fees and charges. Vodafone may waive them in individual cases, but it doesn’t promise that it will.

    That missing guarantee matters because Vodafone’s standard early termination calculation takes 80% of the remaining discounted package payments. Even Virgin Media now waives early disconnection fees when a customer proves they’ve moved outside its network. Vodafone’s terms leave you exposed to a potentially substantial bill because it can’t supply your new home.

    Vodafone turns a home move into a contract-checking exercise. It wants 30 days’ notice, may charge for connection or installation and requires a new minimum term. Most troublingly, if it can’t serve your new address, its terms reserve the right to charge for ending the contract. There is no guaranteed waiver.

    Where would you like to go next?

    Read our main Vodafone Broadband review Visit Vodafone Broadband
    4.2 /10
    Overall score

    Moving home score

    This score looks at how easy it is to move your broadband to a new address, and how easy it is to get a brand new service from them pre-installed for your move-in day.

    Cancelling your services

    You can cancel Vodafone Broadband online, by phone or in writing, so there’s no compulsory cancellation call. Its 14-day cooling-off period also starts when your service is activated, rather than ticking away while you wait for installation. The bad news is a 30-day notice period and an exceptionally expensive early termination charge if you leave during the minimum term.

    You can cancel online without making a phone call

    Live chat and online messaging give you a genuine way to cancel without calling, although an adviser may need to verify the account and process the request.

    What you don’t get is a clearly advertised button that ends the service automatically. This is adviser-assisted online cancellation rather than pure self-service. Even so, being able to deal with it in writing is far better than being forced through a telephone retention conversation.

    The cooling-off period starts after activation

    Vodafone gives you 14 days from service activation to change your mind. That’s unusually useful because the clock doesn’t run down while you’re waiting for the broadband to be installed or switched on.

    You must pay for any service already supplied, and equipment received before activation or during the cooling-off period must go back within 30 days. Miss that deadline and Vodafone can charge for an unreturned or damaged router.

    cancellation dog 1

    Leaving early costs 80% of the remaining payments

    Cancel during the minimum term and Vodafone normally charges 80% of your remaining discounted package payments. That’s a brutal calculation. You stop receiving the broadband but save only one-fifth of what you would otherwise have paid.

    The charge excludes future price rises and can’t exceed the remaining value of the contract, but neither point makes it reasonable. With Vodafone’s mainstream packages commonly tying you in for 24 months, leaving early can still mean paying a large bill for a service you’ll no longer use.

    The router is yours, so there’s nothing to return

    Once you’re more than 14 days beyond activation, Vodafone’s broadband router belongs to you. Cancel in the ordinary way after that point and there’s no equipment-return deadline, packaging ritual or non-return fee to worry about.

    That’s an unusually generous rule and removes one of the common traps when leaving a broadband provider. Vodafone will recycle an unwanted router for free if you choose to send it back, but that’s voluntary. The small fibre box installed in your home remains part of the network and should stay where it is.

    AT A GLANCE

    Cancelling Vodafone Broadband at a glance

    A quick view of the routes, notice periods, fees and equipment-return rules you may need to deal with.

    Rule
    Status
    Customer impact
    Notice and routes
    Notice period
    30 days
    Neutral
    Online cancellation
    Yes
    Helpful
    Phone cancellation
    Yes
    Helpful
    Postal cancellation
    Yes
    Helpful
    Phone call required
    No
    Helpful
    Cooling-off period
    14 days
    Helpful
    Early exit fees
    Early exit fee during minimum term
    Yes
    Restrictive
    Early exit fee calculation
    80% of remaining charges
    Neutral
    Fee capped at remaining contract value
    Yes
    Helpful
    Future price rises included in fee
    No
    Helpful
    Equipment returns
    Equipment return required
    No
    Helpful
    Return packaging provided
    Not applicable
    Not required
    Return label provided
    Not applicable
    Not required
    Free equipment return
    Not applicable
    Not required
    Equipment collection
    Not applicable
    Not required
    Return deadline
    Not applicable
    Not required
    Non-return fee
    Not applicable
    Not required
    Easier for customers
    Standard or depends on context
    Can add cost, effort or pressure

    Vodafone gives you sensible ways to cancel and doesn’t force you to make a phone call. Its cooling-off period starting after activation is excellent, and owning the router after 14 days means there’s normally nothing to return. The enormous catch is the early termination charge: paying 80% of the remaining discounted payments leaves very little financial benefit in escaping a contract you no longer want.

    Vodafone Broadband pre-cancellation checklist

    1. Check your contract end date

      Find out whether you're still inside the minimum term and allow for Vodafone Broadband's normal 30-day cancellation notice.

    2. Work out the likely fee

      An in-term exit can cost 80% of the remaining discounted package payments, so check the estimate before cancelling.

    3. Choose the right route

      Use One Touch Switch when changing provider. Otherwise contact Vodafone Broadband online, by phone or by post.

    4. Check whether equipment must go back

      Equipment is not normally returned after an ordinary cancellation, but it must go back when you cancel before activation or during cooling off.

    5. Keep proof until it is closed

      Save the cancellation confirmation, any return tracking and the final bill until Vodafone Broadband confirms that the account is settled.

    You can cancel online, its cooling-off period starts after activation and the router normally belongs to you. This is all awesome. Unfortunately, leaving during the minimum term costs 80% of the remaining discounted payments. And that exceptionally severe charge overshadows an otherwise clean cancellation process.

    Where do you want to go next?

    Read our main Vodafone Broadband review Visit Vodafone Broadband
    7.0 /10
    Overall score

    Cancelling your services score

    This score looks at how easy a provider makes it for you to cancel, what it costs when you're still in contract, and how much work you need to do to return equipment afterwards.

    fibredog mascot wearing a headset

    Having trouble choosing a broadband provider?

    No single best provider or package exists – only the best pick for you personally. Fibredog's YourMatch™ system uses thousands of provider metrics and a lot of maths to find you your perfect match.

    Check out YourMatch™ Browse all our Provider Reviews

    Some links on this page may earn us a small commission if you click through and buy. This never affects either what you pay, or our scores and recommendations. If, however, you’d rather bypass affiliate links, use this direct Vodafone Broadband link instead.