Broadband providers, examined properly
Our independent reviews dig into packages, pricing, routers, customer service and contracts, using detailed evidence to show what each broadband provider is really like before you sign.
- Independent evidence
- Every detail examined
- Clear scores and deep dives
BT Broadband review: Is it any good?
As the UK's best-known provider, and with over 6m customers, we really didn't know what to expect prior to our investigation. But BT has…
BT Broadband contracts and small print: How friendly are they?
The thing about BT is, it pretty much comes top of the pile when it comes to a corporate and densely legal approach to…
BT Broadband customer service: How good is it?
Like almost all national providers, it’s the customer experience that lets BT down here, but only in the sense it prevents it from achieving…
BT Broadband – join, switch or cancel: How easy is it?
We expect all providers here to follow quite a similar path: Joining and switching is easy, while cancellation has your typical friction points –…
BT Broadband packages and speeds: How good are they?
BT Broadband is a solid but unflashy value proposition. It covers the basics well, with some sensible middle-speed packages with wide appeal, clear annual…
BT Broadband routers review: How good are they?
BT's Smart Hub 3 is perfectly adequate for the speeds it offers on its packages. If your top speed is 900Mbps, you don't necessarily…
BT Broadband value for money: How good is it?
As a value for money proposition, BT's not bad. It does throw one or two things in with the basic package you won't find…
EE Broadband review: Is it any good?
We can’t really call EE Broadband a mixed bag. Sure, there are one or two discoveries in our analysis that made us wince, but…
EE Broadband contracts and small print: How friendly are they?
Let’s be completely honest, very few providers are going to score amazingly well on the nuts and bolts of their contracts, and EE’s no…
EE Broadband customer service: How good is it?
EE has an outstanding support setup, with phone help, live chat, app tools, online account support and useful routes for faults and complaints. And…
EE Broadband – join, switch or cancel: How easy is it?
EE makes joining and switching very straightforward, especially with ‘One Touch Switch’ and up to £300 switching credit for early termination fees you might…
EE Broadband packages and speeds: How good are they?
EE Broadband has a sensibly spaced-out range of packages where each has a clear purpose. Uncluttered speed tiers, very capable routers and enough choice…
EE Broadband routers review: How good are they?
EE Broadband offers some of the best routers of any UK provider – perhaps even 'the' best when measured as a pair. The Smart…
EE Broadband value for money: How good is it?
As well as offering two of the best routers in the whole UK marketplace right now, which provide a lot of value in and…
Plusnet broadband review: Is it any good?
Plusnet feels like a broadband provider BT has allowed to go stale. Its packages are exceptionally easy to understand, there’s no credit check and…
Plusnet broadband contracts and small print: How friendly are they?
Plusnet’s simple-broadband act doesn’t survive contact with the contract. You’re tied in for two years, the price rises each spring and leaving early can…
Plusnet customer service: How good is it?
Plusnet’s famous customer service halo has slipped, but reports of its death look premature. Ofcom records high satisfaction, fewer complaints than average and phone…
Plusnet – join, switch or cancel: How easy is it?
Plusnet makes joining easy in the ways that matter most. You can order online, it won’t touch your credit file and installation problems come…
Plusnet packages and speeds: How good are they?
Plusnet’s five packages are so plainly named and sensibly spaced that choosing one is almost difficult to get wrong. If you do, Plusnet lets…
Plusnet routers review: How good are they?
Plusnet has kept the Hub Two around far beyond its sell-by date. It remains capable enough for an ordinary home, but supplying the same…
Plusnet value for money: How good is it?
Plusnet has stripped broadband back to the studs, but forgotten that a stripped-back service needs stripped-back prices. You get useful security tools and an…
Rebel Internet review: Is it any good?
Rebel is the provider for people who suspect broadband could be done better. Its three packages are beautifully simple, the R1 router is powerful…
Rebel Internet contracts and small print: How friendly are they?
Rebel’s contract asks how certain you are that nothing will change. Pick a more expensive one-month contract and you get tremendous freedom, a fixed…
Rebel Internet customer service: How good is it?
Rebel’s small size still works in its favour when you need help. Customer reviews are excellent, callbacks replace phone queues and its WhatsApp, account…
Rebel Internet – join, switch or cancel: How easy is it?
Rebel is brilliant at letting you choose how long to stay and surprisingly clumsy when circumstances change. One, 12 and 24-month contracts make joining…
Rebel Internet packages and speeds: How good are they?
Rebel’s three-package range is almost perfectly judged. There’s a sensible choice for smaller homes, busy households and anyone wanting the fastest connection available, with…
Rebel Internet routers review: How good are they?
Rebel’s R1 is a stunningly powerful provider-supplied router. It has the power to handle a busy home and far more useful controls than most…
Rebel Internet value for money: How good is it?
Rebel is relatively expensive, but it's not trying to rip you off. It's expensive for reasons of quality in a number of different areas,…
Sky Broadband review: Is it any good?
Sky gets the practical side of broadband right. Joining and switching are exceptionally easy, customer service is excellent and its better routers are among…
Sky Broadband contracts and small print: How friendly are they?
Most providers score quite averagely when it comes to the plethora of terms and conditions they insist you agree to when signing up, because…
Sky Broadband customer service: How good is it?
You'll be hard-pressed to find a national provider that achieves a truly high score when it comes to customer experience. There are just too…
Sky Broadband – join, switch or cancel: How easy is it?
Let's get the bad out of the way first. Sky carries out a hard credit check on all new customers, and doesn't promise alternate…
Sky Broadband packages and speeds: How good are they?
There are some poor scores on display here. That's primarily due to three factors. Sky doesn't permit downgrades. At all. That's very unusual. Other…
Sky Broadband routers review: How good are they?
The fact Sky still provides quite a basic Wi-Fi 5 router unless you bolt on its WiFi Max upgrade holds the provider back quite…
Sky Broadband value for money: How good is it?
Sky does a lot of things here that don't really favour the customer. Granted, it performs admirably on its service guarantees, but scores are…
TalkTalk broadband review: Is it any good?
Choose one of TalkTalk’s fixed packages and most of what follows makes sense. TalkTalk U is best ignored, but the standard range is well…
TalkTalk broadband contracts and small print: How friendly are they?
TalkTalk ties you down for longer than we’d like, but doesn’t make escaping needlessly punishing. Every package comes with a two-year contract and could…
TalkTalk customer service: How good is it?
TalkTalk’s customer service is much better designed than its reputation would suggest, although people clearly aren’t always feeling the benefit. Its online tools can…
TalkTalk – join, switch or cancel: How easy is it?
TalkTalk makes joining, switching and cancelling about as easy as they can be. You can order whichever way suits you, although everyone gets a…
TalkTalk packages and speeds: How good are they?
TalkTalk’s four fixed packages are sensibly spaced, easy to understand and cover almost every household without cluttering the range with pointless choices. Upload speeds…
TalkTalk routers review: How good are they?
TalkTalk gets the main decision right by giving everyone the same capable Wi-Fi 6 router, whether you buy its slowest or fastest package. The…
TalkTalk value for money: How good is it?
TalkTalk gives you a fair deal at the beginning and end of your contract, although it chips away at the value in between. Everyone…
Virgin Media Broadband review: Is it any good?
Virgin Media's greatest strengths are mainly around joining and switching, where the whole process is buttery smooth. But there are major setbacks for Virgin,…
Virgin Media contracts and small print: How friendly are they?
This score looks at how fair and readable the contract feels once the headline package is stripped away. It weighs the terms most likely…
Virgin Media Broadband customer service: How good is it?
Virgin Media delivers market-leading support channels, especially when it comes to accessibility. However, the overwhelming number of negative reports from customers who encountered issues…
Virgin Media Broadband – join, switch or cancel: How easy is it?
Virgin Media makes the main joining and switching steps straightforward, and it gives you a decent set of routes when you need to cancel.…
Virgin Media packages and speeds: How good are they?
Virgin Media gives you a decent choice of fast packages and performs well for everyday home working. The main weaknesses are the below-average upload…
Virgin Media routers review: How good are they?
Virgin Media’s Hub 5 and Hub 5x are solid, practical routers rather than cutting-edge show-offs. Wired connectivity and router controls score especially well, Wi-Fi…
Virgin Media Broadband – is it good value for money?
Virgin does very well with the cost of upgrades and extras, as well as the service guarantees it offers. It falls down a lot,…
Vodafone Broadband review: Is it any good?
Vodafone Broadband is far better than its low profile suggests. The speed range is enormous, the standard router is excellent and customer service has…
Vodafone Broadband contracts and small print: How friendly are they?
Vodafone’s contract is much easier to enter than escape. Most packages tie you in for two years, the price rises every April, and leaving…
Vodafone Broadband customer service: How good is it?
Vodafone’s customer service has gone from problem child to one of the best around. Satisfaction is up, complaints are down and calls are answered…
Vodafone Broadband – join, switch or cancel: How easy is it?
Vodafone rolls out the red carpet when you join. You can order however you like, it handles the switch and will pay up to…
Vodafone Broadband packages and speeds: How good are they?
Vodafone’s package range runs from perfectly sensible to faintly ridiculous, topping out at 2.2Gbps for anyone offended by waiting. Each speed has a clear…
Vodafone Broadband routers review: How good are they?
The standard Power Hub is good enough that most homes need never look beyond it. Pro 3’s Ultra Hub 7 adds Wi-Fi 7 and…
Vodafone Broadband value for money: How good is it?
Vodafone’s standard package is a good router attached to not much else. Better Wi-Fi, mobile backup, security and enhanced support all cost extra, although…
Deep Dives
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